Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(390 Reviews)
Rating breakdown 390 reviews
5 Stars
280
4 Stars
36
3 Stars
11
2 Stars
23
1 Star
40
73%of customers recommend this product.
(
180 out of
247)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Posted by: Dwight P
from Youngstown, Oh
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Freeform is truly the best luggage I’ve owned!! It’s very light weight and my wife and I have received so many compliments on the color. The color also makes it very easy to ID in baggage claim.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
A great luggage for traveling with some overweight
on September 1, 2025
Posted by: Tony
from Philadelphia, PA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great luggage, not only due the size, the quality of the materials are the best. I didn’t have any problem with it packing clothes and even some action figures.
Written by a customer while visiting samsonite.com
Customer Rating
5
Light-weight 28inch check bag that you must have!
on September 13, 2025
Posted by: Sandy
from Hutto, TX
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Check bag itself is lightweight and durable, wheel is smooth and easy push around. Surprised the quality and the price is a steal with amazing quality.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Parski
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] We travel all over …. Athens, Columbia, Mammoth Mountain, Ca and Memphis. Perfect size for two, sturdy and beautiful.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ian
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great suitcase. It is so spacious, clean and the color combo makes it stand out. Definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Functional but easily scratched/scuffed/shredded!!
on April 27, 2026
Posted by: LB
[This review was collected as part of a promotion.] I needed a new large suitcase and settled on the large freeform spinner in white & gray. The functionality and packing space were exactly what I needed. It rolls nicely and it looks really nice, when it's new. What I wasn't expecting was how horrible of a condition it would be in after just 1 flight, especially when it's marketed to be SUPER resilient and resistant to damage. There are dozens of deep scuff marks and even a few areas where the case has shredded material hanging off it. I've attached several photos to show you what it looks like after doing my best to clean it up. So sad. The piece was brand new and this is how the outside is after 1 flight from NYC to Paris. I'm so disappointed, and it's actually a little embarrassing because the suitcase is made to stand out with the bright white on light grey, with the bright green accents. Such a pretty suitcase, until you use it. I flew American Airlines and they said they don't cover this because they consider it "normal wear and tear" and "customers assume the risk". I will continue using this suitcase, but only for private excursions where I can keep it hidden. I definitely will not be able to use it for overseas travel or when I need to look my best if appearances are important like a business venture or another stylish trip to Europe.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 30, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com