Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
276
4 Stars
36
3 Stars
11
2 Stars
22
1 Star
37
74%of customers recommend this product.
(
177 out of
240)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Posted by: Mohamed
from Atlanta usa
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very good built fit and finish. light weight and attractive looking suitcase.
Written by a customer while visiting samsonite.com
Posted by: Paul
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Well made and very nice looking suitcase. I love the light weight yet durable construction of the suit case. I am happy we bought the suitcase and I know we will get many years of traveling using the suitcase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Disappointing!
on April 17, 2025
Posted by: False advertising
Gender:Male
Just bought 2 Freeform Large Spinners that are advertised with "Overall Dimensions: 31.1 in. x 20.9 in. x 13.8 in." All of these 3 dimensions do not much actual measurements regardless of how you extend the retractable handles. Actual dimensions as measured in the attached photos are: 29-7/8" x 20" x 12". Very disappointed. I needed the 31" height to fit a 28-inch exercise roller that I must have during my travels.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 22, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Zoolander
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lightweight and great spinners. Zippers feel well made and sturdy anf I love the attention to detail with the added green accents. It's a great piece and I hope to travel to some great places with it.
The large is quite large. I probably could have gotten away with the medium but my bag wasn't overweight and it was packed pretty full.
The large is quite large. I probably could have gotten away with the medium but my bag wasn't overweight and it was packed pretty full.
Written by a customer while visiting samsonite.com
Posted by: Jessica B
from Atlanta, GA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this checked bag! The hard shell makes me feel comfortable packing valuables without worrying they could become damaged. The wheels work well and helps smoothly transport the bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Tracy
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great piece of luggage to match our existing set. Sturdy and spacious piece of luggage with excellent wheels for easy maneuverability.
Written by a customer while visiting samsonite.com