Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
276
4 Stars
36
3 Stars
11
2 Stars
22
1 Star
37
74%of customers recommend this product.
(
177 out of
240)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Posted by: Racquel
from Iowa
Verified Purchase:Yes
Awesome! Rolls great and perfect design! I travel every week and I am so glad that I purchased this!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Freeform luggage set
on October 18, 2023
Posted by: Mattelectric
from NJ USA
We purchased all 3 sizes looking to replace some older luggage.We recently used the Med sized bags for our trip to Europe. It appears the matte finish isn’t very durable and shows every single scratch on it. The stippling design easily scratched ed and flakes not the best look for a brand new bag. The rubber trim is somewhat flimsy as well. When we arrived back to our home airport one of the bag’s rubber trim was all bent out of shape from being transported or who knows what the TSA baggage handlers do to your luggage behind closed doors. Still the product should be designed to anticipate such rough handling especially from a manufacturer like Samsonite who used have a commercial stating not even an angry gorilla could damage their product. I guess those days are long gone. Lesson learned, a well known product name no longer means anything when they do not uphold their reputation.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 19, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Poor quality handle and plastic.
on August 21, 2024
Posted by: LMD62
from New Smyrna Beach Florida
I bought this June 2024 to use first time for cruise to Alaska for sea/land tour. The handle was absolutely horrible. It would not come up unless I would open the suitcase and hit the inside to release whatever was inside making it stick. I did not have the suitcase full at all, I didn't even use the extender zipper the entire trip. The outside is so scuffed up it looks like it has been used for at least 5 years on multiple trips. I am a loyal Samsonite customer and do not recommend this suitcase at all. I was even afraid the wheels might break off, thankfully they are still in tact.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 23, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
1
Low Quality
on December 15, 2024
Posted by: Poor Quality Spinner
from New Jersey
I used to love Samonite luggages but these last two purchases were a disappointment. The spinner is locked without instruction how to unlock it.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 20, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
2
not the sturdy suitcase i was hoping for
on October 23, 2018
Posted by: sad customer
from utah
Verified Purchase:No
i bought two of the samsonite freeforms for a 4 month trip around europe. upon landing in europe, the very first flight of many, one of the suitcases had been horribly damaged. the combo lock had been completely busted to the point i had to break the zippers to get it open. then when the other suitcase was knocked over, the pull handle hit a wall and snapped off instantly. not sure if i should blame samsonite or the airline/myself for this, but i feel that if the suitcases had been more sturdy these problems could've been avoided. i understand suitcases are not indestructible but it's outrageous that they were both damaged so badly the first time i used them. other than that i loved the suitcases, lightweight, good looking, and great storage capacity. very sad to see them go.
Pros: Easy To Access Items, Good Capacity, Lightweight, Stylish
Cons: Bad Zippers, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
4
Eye catching lightweight.. until it gets scuffed up
on August 4, 2017
Posted by: Traveler
from San Francisco, CA
Verified Purchase:Yes
Got this for a really good deal. The design is very nice. Very light for the size as well. Only problem is that the material scratches easily.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, Lightweight, Stylish
Cons: scratches easily
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jessica
from Atlanta, GA
Verified Purchase:Yes
This bag scratches very easily. I would not recommend it as mine got scratches all over and looked very bad with scratches just after 1 use.
Pros: Easy To Carry, Good Capacity
Cons: scratches easily
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Very bad quality
on October 16, 2022
Posted by: Osam
from Staten Island New York
Don’t buy this it’s too expansive which is expected to be decent or somewhat decent quality… but it’s just a big disappointment… shame
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 17, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@samsonite.com
Written by a customer while visiting samsonite.com