Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(393 Reviews)
Rating breakdown 393 reviews
5 Stars
282
4 Stars
37
3 Stars
11
2 Stars
23
1 Star
40
73%of customers recommend this product.
(
183 out of
250)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Customer Rating
5
24 inch spinner
on December 25, 2024
Posted by: Dale123
from Ontario,ca
[This review was collected as part of a promotion.] Bought this case a couple of days ago, spacious, zippers smooth 10 year warranty for repairs ,closed. And buckle compartment
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Great Product, but Exceeds Airlines' Maximum Size
on December 16, 2024
Posted by: LuluBelle
from New Jersey
I like it and ordered it because I love the color. Unfortunately I will have to return it because I just found out (thankfully before my travel) that the overall measurement exceeds my carrier's maximum size specification for checked-in luggage). Most major airlines have a 62 in maximum limit, so this is not useful to me. I wish the product page would include this information.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Low Quality
on December 15, 2024
Posted by: Poor Quality Spinner
from New Jersey
I used to love Samonite luggages but these last two purchases were a disappointment. The spinner is locked without instruction how to unlock it.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 20, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Customer Rating
1
on December 5, 2024
Posted by: retw
misrepresentation, it does not measure 31 inches in any which way but it filters as a 31" extra large. It is only a large. The dimensions on the website are incorrect
Response from samsonite.comBy Samsonite US Care Team, December 9, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Maya G
from Abilene, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Light weight easy to maneuver, holds alot of stuff. Very durable
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Poway, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my first time buying a higher-end suitcase. After doing a lot of research, I landed on this. I may help you as I purchase. It is very lightweight and very roomy on the inside. The combo lock is easy to operate and I’m overall very satisfied with my purchase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Devin18
from CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product, zippers are much nicer than my past suite case.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Top notch quality, low weight
on October 1, 2024
Posted by: Stephen W
[This review was collected as part of a promotion.] We bought 3 of these for our trip to Canada. With the weight limit for flights we needed something sturdy and light weight, which fit the bill in strides.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com