Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(393 Reviews)
Rating breakdown 393 reviews
5 Stars
282
4 Stars
37
3 Stars
11
2 Stars
23
1 Star
40
73%of customers recommend this product.
(
183 out of
250)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Posted by: Jennifer
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lightweight and great spinners. Zippers feel well made and sturdy anf I love the attention to detail with the added green accents. It's a great piece and I hope to travel to some great places with it.
The large is quite large. I probably could have gotten away with the medium but my bag wasn't overweight and it was packed pretty full.
The large is quite large. I probably could have gotten away with the medium but my bag wasn't overweight and it was packed pretty full.
Written by a customer while visiting samsonite.com
Customer Rating
2
Disappointing!
on April 17, 2025
Posted by: False advertising
Gender:Male
Just bought 2 Freeform Large Spinners that are advertised with "Overall Dimensions: 31.1 in. x 20.9 in. x 13.8 in." All of these 3 dimensions do not much actual measurements regardless of how you extend the retractable handles. Actual dimensions as measured in the attached photos are: 29-7/8" x 20" x 12". Very disappointed. I needed the 31" height to fit a 28-inch exercise roller that I must have during my travels.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 22, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Paul
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Well made and very nice looking suitcase. I love the light weight yet durable construction of the suit case. I am happy we bought the suitcase and I know we will get many years of traveling using the suitcase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Mohamed
from Atlanta usa
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very good built fit and finish. light weight and attractive looking suitcase.
Written by a customer while visiting samsonite.com
Posted by: Scott
from Fort Bragg NC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This suitcase is incredibly lightweight yet remarkably durable, making it perfect for frequent travelers. The spinner wheels glide effortlessly in any direction, navigating crowded airports with ease. The interior organization is well-designed, maximizing packing space and keeping belongings secure. I was particularly impressed with the sturdy construction and high-quality materials. This is undoubtedly the best suitcase I've ever owned and worth every penny.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Cheap and hard to roll
on March 12, 2025
Posted by: Nyk
I bought the 28 large after looking at all the reviews and comparing suitcases. The suitcase is extremely hard to roll and the handle is flimsy and doesn’t have many adjustment heights. It is awkward and seems a lot cheaper than it looks online. I would not buy again and plan to return my unused 21/28 combo purchase.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Oggieinc
Verified Purchase:Yes
[This review was collected as part of a promotion.] Seems very well made. We’ll thought out great wheels
Written by a customer while visiting samsonite.com
Posted by: Grandpa Al
from Ct.
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] My new Samsonite is a dream come true.It holds so much.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com