Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
276
4 Stars
36
3 Stars
11
2 Stars
22
1 Star
37
74%of customers recommend this product.
(
177 out of
240)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Posted by: Stacie
from Virginia
Verified Purchase:Yes
Zipper broke open on 1st use. Very dissatisfied. Bought luggage for international travel.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 18, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Je’Nay T.
from Jacksonville, FL.
Verified Purchase:Yes
This travel luggage does not disappoint! I had the opportunity to use a set from a friend first to try it out and I loved it so much I had to have my own. It’s very durable and has a smooth glide even over bumpy grounds it’ll keep up with my fast pace movements. Also, I don’t feel the weight of all my belongings inside and the amount of space that I get is tremendous! I was able to pack extra clothes and still purchase more clothes over my travels that all fit within my same luggage. I’m very happy 😊!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Samsonite 28 inch spinner
on April 23, 2023
Posted by: MsLinda
from Chicago, IL
This suitcase is beautiful! Got in purple and love that it is lightweight and maneuvers easily and I can pack a weeks worth of clothing without a problem. It also zips easier than my previous Samsonsite luggage. (which was very difficult to close because of its design.) What is disappointing is that it this one scratches super easy. Has been used only once and it looks as though I’ve had it for years. Also, the Samsonite emblem one side of it is cracked…..again, after only one use. Very disappointing.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Owned 3 Freeform Large Spinners - Scratch galore
on October 24, 2023
Posted by: AntBrooklyn
from Brooklyn, NY
I currently own 3 Freeform Large spinners and have traveled extensively with them. The scratches on the exterior is just something you have to get over. I mean, they are beautiful beforehand and all scratches will become very visible after light use. The wheels of one cracked, the zipper broke on another, and the handles have been doing pretty well after multiple usage. If I knew it would scratch this much, I would probably have opted for a more rubber exterior. I currently have the Freeform carry-on and when they went to check it in, I reached out like NoOoOo to avoid the scratches. Wonderful suitcases just be prepared to get upset at the scratching.
P.S. After uploading my photos, I am embarrassed that I was checking these suitcases in with the scratches.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 26, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Gayatri
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Used for international travel. Bag was stuffed with standard 50 pounds still it was easy to pull. Rolling wheels are great, inbuilt lock is great and the body material is truly sturdy. Did have a minor scratch on the body msybe in cargo but without any wear n tear. still look great and all belongings are safe.
Written by a customer while visiting samsonite.com
Posted by: Angie
from Undisclosed
Verified Purchase:Yes
My 13 year old daughter got this suitcase to take with her to Washington DC. She got the orange color. She absolutely loved it. We liked that it had the lock option. Also the wheels are so nice and smooth. She had no issues rolling it everywhere that she needed. We liked the hard side but it isn't a hard that will crack. It has a nice give to it. We love this suitcase. And by going orange she had no issues finding her bag in a sea of luggage.
Written by a customer while visiting samsonite.com
Customer Rating
1
Zipper Teeth Broke Split on Second Trip
on February 22, 2019
Posted by: On the Run
from Dallas, TX
Use for Business and personal. Zipper Split apart the second time I used it. Just doesn't feel durable. This might be one of the lower end hard models but never expected this.
Pros: Lightweight
Cons: Bad Zippers, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Jane_7
Verified Purchase:Yes
I bought it for my new travel and the lock part broke down for the first time. I think the quality is really low.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 13, 2022
So sorry to hear this! Please reach out to our customer service team if you have not already for assistance on repair.
Written by a customer while visiting samsonite.com