Customer reviews from samsonite.com
Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
276
4 Stars
36
3 Stars
11
2 Stars
22
1 Star
37
74%of customers recommend this product.
(
177 out of
240)
Customer Reviews for Samsonite - Freeform 31" Expandable Spinner Suitcase - White/Grey
Posted by: Stinger
from Memphis, TN
Verified Purchase:Yes
Great suitcase for all types of travel!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Philip G
from NY,NY
Verified Purchase:Yes
Item never showed up. Customer service never responded. Very unhappy with Samsonite.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, September 23, 2022
Hello, thank you for letting us know! We are so sorry to hear this. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
2
Wheels are amazing but TSA 3-dial didn't work
on September 8, 2023
Posted by: PatriciaE
from Frisco, Texas
This is an amazing luggage, great size, durable, wheels are so smooth, and modern beautiful colors. Unfortunately, on my International travel, the TSA 3-dial didn't work for TSA officials in London. They tried to use all their keys to inspect the luggage, they called another guy with more keys, and none opened it. They had to use pliers to break the zippers, to open it. Now, I do not know what to do because I can zip the luggage fine but the locks are not functional at all.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 13, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@samsonite.com. Thanks again!
Written by a customer while visiting samsonite.com
Posted by: JP
from Asia
Verified Purchase:Yes
Can see wear and scuffs on first use!
Pros: Stylish
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Cathy
from Fairfax, VA
Verified Purchase:Yes
It's resonable price
Pros: Lightweight
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Love it but is it too big???? Help
on February 22, 2020
Posted by: Cat
from Ontario
Verified Purchase:No
Can't wait to use this but concerned about airline restrictions on dimensions. This is measuring 66 inches and total and most airlines have a 62 inch limit. Has anyone ever been charged for oversized baggage with this luggage?
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, High Quality, Lightweight, Stylish
Written by a customer while visiting samsonite.com
Posted by: Travel agent Denise
from Lancaster PA
Verified Purchase:Yes
Just purchased suitcase. Used it a few days later on one non stop flight. Went to roll it through the airport to car and one wheel was a. Chewed up. Very unhappy especially since my prior suitcase lasted for 10 years.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: EricPB
from Monroe, NJ
Verified Purchase:Yes
As always, great Samsonite quality. Lots of room, the wheels work very well, and the suitcase is nice and light (under 10 lbs).
I would recommend this to a friend!
Written by a customer while visiting samsonite.com