Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(289 Reviews)
Rating breakdown 289 reviews
5 Stars
207
4 Stars
30
3 Stars
19
2 Stars
11
1 Star
22
77%of customers recommend this product.
(
148 out of
191)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Customer Rating
4
Generally Pleased
on November 5, 2025
Posted by: syamka82
from Santa Clara, CA
Gender:Female
[This review was collected as part of a promotion.] I am generally pleased with the overall design and functionality of this suitcase, particularly its lightness and the ease of mobility provided by the spinner wheels.
However, I have a few concerns regarding the quality and design of specific components:
Interior Protective Cover: The interior protective divider cover billows out, making it difficult to flatten against the sides when packing. While this is a minor issue, it creates an inconvenience that I have not experienced with my previous Samsonite models.
Integrated Lock and Zipper Mechanism: I have reservations about the durability of the integrated lock system. The zipper pulls appear to remain partially exposed when inserted into the lock, rather than sitting flush. They seem to be held only at the very edge of the mechanism. Given the rough handling luggage often receives during air travel, I am concerned this design presents a potential point of failure that could lead to breakage, an issue absent in my older Samsonite suitcases.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sgt03USMC
from Lansing MI
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size and great features. Everything I needed.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Disappointed in exterior durability
on October 3, 2025
Posted by: Meredith
I like the luggage, but I expected the exterior to hold up better. After only one use traveling via airplane there are numerous scuffs and abrasions. I was hoping it would like nice for a longer period of time. I find this unfortunate.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 3, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Perfect Travel Companion for International Trips
on September 13, 2025
Posted by: Yining
from Arlington, Virginia
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m from China and travel internationally a lot, and my Samsonite suitcase has been a total lifesaver. It’s sturdy, super smooth to roll, and light enough to handle long trips without trouble. The hard shell protects everything inside and still looks great after many flights. Perfect for frequent travelers like me!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Bryan
from Jacksonville, FL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This luggage is beautiful, spacious and everything I was hoping for in a medium sized luggage. This strikes the perfect place where the price for what it's offering feels like a fantastic value. Best piece of luggage I own!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: AV
from Wisconsin
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] A well-made, stylish, light weight, and affordable piece.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Do not buy
on August 18, 2025
Posted by: LK
Wheel broke off and Samsonite does not offer replacement wheels. Waste of money!
Response from samsonite.comBy Samsonite US Care Team, August 20, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: S. Bush
from Los Angeles, CA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is so nice and looks great too! It is built to last!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com