Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(293 Reviews)
Rating breakdown 293 reviews
5 Stars
210
4 Stars
30
3 Stars
19
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
151 out of
195)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Posted by: DY
from Atlanta, Georgia
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very Nice Size. Spinners are a Spoiler. I also have the carry-on case from this series. Love them!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Not very Durable
on October 28, 2026
Posted by: Terif
from Kendall Park, NJ
Gender:Female
[This review was collected as part of a promotion.] I bought this in Navy Color, a couple months ago, for a trip to France that we just returned home from. 1st trip, Suitcase capacity was good, wheels held up & it was easy to manuever but the suitcase looks so beat up and scratched/carved in places that I'm not happy with the durability. I have 10+ year old samsonites that still look new and this suitcase looks very worn & terrible!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 29, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Cindy
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wonderful Size perfect for week long trips. Not to big or to small.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: RSW
from Atlanta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lightweight even when full - packs well and holds a ton. Holding up well to the baggage hold.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jessica L
from Dallas, TX
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Awesome suitcase! I love all the features it comes with and I can’t wait to use on my next trip. I also got the Better than Basic Weekender to use with it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Colorado
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this bag to take with me to Tokyo. The wheels did great going across all types of different ground textures and terrain. Would absolutely recommend to anyone, especially if you're needing to move your luggage fairly frequently. Also, love the color way, was easy to spot on baggage claim carousel.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Good with a caveat.
on April 24, 2026
Posted by: db17
from Atlanta
Gender:Male
[This review was collected as part of a promotion.] Used it for two trips so far. It packs easily, and moves smoothly. My biggest complaint, though, is that it’s difficult to open and put on a luggage rack. It wants to slip off a standard luggage rack, and since contents are shared with two sides, one side always has to be lifted up. I suppose this is standard for a hard-side case, but it’s not easy to deal with.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, April 25, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: 418
from Ohio
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the look of it. Wheels are heavy duty and zippers work well.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com