Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(272 Reviews)
Rating breakdown 272 reviews
5 Stars
199
4 Stars
29
3 Stars
16
2 Stars
10
1 Star
18
79%of customers recommend this product.
(
139 out of
177)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Customer Rating
2
Misleading color on the website
on December 22, 2020
Posted by: Diogo
from New York, NY
I bought the green sage color online.When the suitcase arrived, I noticed that the color was very different from the website. The color is light green and was definitely not what I expecting. Very disappointing.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: jmf21
Verified Purchase:Yes
lol i literally never even got what i ordered. i got my money returned to my account out of the blue and i didn’t even get an email explaining anything. no updates, nothing.
Response from samsonite.comBy Katie, eCommerce, June 21, 2022
Hello, thank you for letting us know! If you still have questions, please reach out to customer service at questions@samsonite.com.
Written by a customer while visiting samsonite.com
Posted by: Jana
Verified Purchase:Yes
Arrived in 2 days! Super pretty color! I just needed a bigger version of what i already have as a carry on. Super durable and easy to travel with
Written by a customer while visiting samsonite.com
Posted by: Laura L.
from Asheville, NC
Verified Purchase:Yes
This suitcase is so roomy and easy to handle. It is lightweight, but sturdy. I am very pleased with how it looks as well.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
24 Inch Freeform Checked Luggage
on November 8, 2023
Posted by: JayDee
from Seattle, WA
I bought this luggage brand new and used it only once for my Alaskan cruise. I did not fly to my embarkation port so it did not go through baggage handling at the airport but was handled by porters at the pier. The exterior of the luggage had a lot of scratches and scrapes after only one use. I suggest buying a luggage cover for protection. The luggage was lightweight but felt like it was falling apart after being filled with clothes, 3 purses, 3 pairs of shoes. I did not even have to use the expandable feature. The handles also felt like they were about to come off so I was very careful lifting them. Not sure if this luggage will last for a few more trips. . I beg to disagree with those who gave a 5 star rating for this luggage.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Kayla
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I will be using this luggage soon, and I can't wait! I love the color and expect it to last me years. Also, #sweepstakes
Written by a customer while visiting samsonite.com
Posted by: Eros
Verified Purchase:Yes
It failed my expectations of the product. Don't buy.
Response from samsonite.comBy Katie, eCommerce, December 21, 2022
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Posted by: Ronald
Verified Purchase:Yes
Awful color, not the color I wanted!!! Wish i could exchange.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, August 8, 2022
Hello, thank you for your review. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won't go out of stock. Please see our Return's Policy here: https://shop.samsonite.com/ReturnsPolicy.html
Written by a customer while visiting samsonite.com