Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(293 Reviews)
Rating breakdown 293 reviews
5 Stars
210
4 Stars
30
3 Stars
19
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
151 out of
195)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Posted by: Kam D.
from Houston
Verified Purchase:Yes
This was my third freeform spinner that I bought and the wheel broke off after one trip through the airport. Very disappointing because my other two are good condition and I have had them for three years.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 29, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@samsonite.com
Written by a customer while visiting samsonite.com
Posted by: Colleen22
from Pittsburgh pa
Verified Purchase:Yes
I already had the largest freeform spinner and carryon so I had to get the medium one while I can. I have the baby blue color and I will say it marks easily. I will probably consider getting an stretchy cover for over top or wrapping it in the future.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Idkk
Verified Purchase:Yes
Well made, looks classy and modern. I read reviews of scratches etc but with any hard case that will be the same unless you flying out of a private plane because airports just throw them around
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: jmf21
Verified Purchase:Yes
lol i literally never even got what i ordered. i got my money returned to my account out of the blue and i didn’t even get an email explaining anything. no updates, nothing.
Response from samsonite.comBy Katie, eCommerce, June 21, 2022
Hello, thank you for letting us know! If you still have questions, please reach out to customer service at questions@samsonite.com.
Written by a customer while visiting samsonite.com
Posted by: rbarron2
from Orange, CA
Verified Purchase:Yes
Bought online brand new. Went on my first trip. Back plastic fell off right away. Stylish but doesn’t seem sturdy.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
good size, horrible wheels
on January 23, 2022
Posted by: Nothappy32
from Boston, MA
The size is great, but the wheels are SO LOUD. I can't stand using it b/c of that. So it's useless. And it was so expensive.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Larry king
Verified Purchase:Yes
Great model samsonite suitcase. This or the proform are my favorite.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
I wouldn’t know. I ordered it over 2 weeks ago and it hasn’t even been processed yet…
Written by a customer while visiting samsonite.com