Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
204
4 Stars
30
3 Stars
17
2 Stars
11
1 Star
20
78%of customers recommend this product.
(
144 out of
184)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Customer Rating
1
Not durable at all!
on September 11, 2023
Posted by: Dragonflyamy
from Westminster, MD
I used this suitcase for the first time last week and it was scratched and scuffed much more than I think it should have been for a first-time use. I understand Samsonite is not responsible for the way baggage handlers treat the bags, but the bag should be durable enough to withstand normal wear and tear. I paid so much for this bag and have no idea how many more times I will be able to use it.
The bad thing is, I bought my mom the exact suitcase for Christmas and now that this happened to mine, she's scared to use hers.
The bad thing is, I bought my mom the exact suitcase for Christmas and now that this happened to mine, she's scared to use hers.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 15, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@samsonite.com. Thanks again!
Written by a customer while visiting samsonite.com
Posted by: Larry Jay
from Oakland, CA
Verified Purchase:Yes
Looks great and lots of space to pack what I need.
But...i wanted a high quality zipper. I was surprised at the low quality.
I should have spent more on a bag with a better zipper. I do not expect this to last more than a few trips
But...i wanted a high quality zipper. I was surprised at the low quality.
I should have spent more on a bag with a better zipper. I do not expect this to last more than a few trips
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
3
First time use and already scratched
on March 8, 2020
Posted by: Laceylu
from Alabama
So frustrated that my brand new bag already has scratches on it after the first time using it. I purposely used it as a carryon so that it wouldn't get tossed around. My first flight had limited overhead space and had to valayed. That was all it took!
Pros: Easy To Carry, Easy To Identify, Lightweight
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Catherine
from Atascadero, CA
Verified Purchase:Yes
I bought two sizes of this Samsonite luggage in a very nice colour green. I have never owned matching luggage before. I felt pretty stylish in the airports! Rolling my nice green suitcases so easily on either side of me. Wasn't I clever to choose them?!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Celestine
from Undisclosed
Verified Purchase:Yes
I have not traveled yet. However, I like it so far because it is lightweight and durable
Written by a customer while visiting samsonite.com
Posted by: Oliv
from OH
Verified Purchase:Yes
I got the white one and it is very cute and easy to identify. Stylish.
Pros: Easy To Carry, Easy To Identify, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JoyceL
Verified Purchase:Yes
Lightweight, solid design, plenty of interior space - more than enough for 2 weeks of winter clothing. Really nice bag and I’m looking forward to taking it on its first international trip this week.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: byungki
from O.R
Verified Purchase:Yes
Color and products are satisfactory.
Pros: Easy To Carry
Cons: Tears Easily
I would recommend this to a friend!
Response from samsonite.comBy samsonitepwr, samsonitepwr, April 7, 2017
Hello byungki,
Thank you for taking the time to review the Samsonite Freeform 24" Spinner. We are delighted that you are enjoying your spinner case and that it meets the high standards that we set for all of our products. We hope you will consider us for future purchases.
Thank you for taking the time to review the Samsonite Freeform 24" Spinner. We are delighted that you are enjoying your spinner case and that it meets the high standards that we set for all of our products. We hope you will consider us for future purchases.
Written by a customer while visiting samsonite.com