Customer Reviews for WORX - 20V 8" Cordless Pole Chainsaw with Auto Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Pole Saw 20 v Battery Power Auto Tension
on April 22, 2022
Posted by: D Jones
from BayMinette Alabama
Gender:Male
[This review was collected as part of a promotion.] I was kind of doubting this Pole saw would do the jog of cutting the 8 Inch limbs with out bogging down boys was I fooled it was Awesome cut limbs with know problem I am well pleased with it and I also have the 20 v powered weed eater works awesome also will be getting a Drill diver in the next month you won’t go wrong with Worx power tools get your today
[This review was collected as part of a promotion.] I have not used this saw yet but find i can order a hedge trimmer to fit on the Pole. I am very interested in buying this attachment.
It literally cut one limb, then quit. A die hard Worx customer. This one missed the mark.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , February 28, 2022
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year limited warranty. For warranty eligibility criteria and questions, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you. Thank you for choosing WORX!
Received this today(2-1-22 ) primarily bought this model because of the head /chainsaw adjustability, used it today and with the angle adjustment and it wouldn’t cut without either kicking back or just binding up and stopping. The chainsaw head also has a slight wobble to it before it’s even turned on? Don’t know if this has anything to do with the issue? Had I known or read any reviews on this issue I wouldn’t have bought this . I purchased it because I have other worx products & xtra batteries, this unit is a disappointment.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , February 3, 2022
Hello Valued Customer. Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We appreciate your business and we thank you for being a valued WORX customer
We have a Fiskar manual pole saw which can be a struggle. This Worx power pole saw is so much easier. Within the brief first use of trimming the saw paid for itself. Hiring tree trimming persons is very pricey. For me (I’m a 74 year old woman) the pole is a little hefty, but what it does is wonderful! Very glad we purchased it!