Customer reviews from worx.com
WORX - 20V 8" Cordless Pole Chainsaw with Auto Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.1
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
34
4 Stars
8
3 Stars
6
2 Stars
2
1 Star
6
82%of customers recommend this product.
(
45 out of
55)
Customer Reviews for WORX - 20V 8" Cordless Pole Chainsaw with Auto Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
1
Difficult To Use
on June 6, 2021
Posted by: Ms Jonz
from Dallas,TX
Gender:Female
Recvd as a Bday gift (at my request) because the description stated: light weight, extends over 10 feet, ease of use all the things needed as a DIYer. However at 4’11 1/2” 107lbs it’s extremely heavy, hard to hold upright even w/o extension and the doggon chain popped off !!! Once unscrewed to put chain back on I apparently didn’t tighten screw as I thought! Now chain is off again screw is lost and pole/chain saw is useless !!! Even my brother (200lbs) says it was definitely heavier than he’d imagined.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, June 7, 2021
Thank you for sharing your experience and review! When the chain comes off the unit, that is an indication the chain is not on the tool correctly. When you place the chain around the chain bar, please ensure the chain is going in the grove correct (as in picture A) in your manual. Then place the chain bar back on the unit and in (picture B2) with the extra chain go around the sprocket, and then pull the chain bar forward (with one hand) & place cover back on unit tightening the chain with saw. Please check your email as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use
on July 13, 2021
Posted by: Raramjoo
from Kansas City
Extending pole allowed trimming of limbs we could not reach. Easy to use.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Leaks terribly, meh quality
on September 3, 2021
Posted by: Tico
from Florida
Gender:Male
A huge back-step from my previous Remington pole saw, whose pole cracked after 10 years. This Worx continuously leaks -- oil cap seems defective (a problem I've read elsewhere), and the original chain is cheap and dulls quickly (I have since replaced). Auto-tension is marginable at best. The pole itself i best feature but I have been underwhelmed. Still under warranty but impossible to reach a live person or even chat -- every time I try to reach during regular business hours (now it's weekeday at 1:30 pm), get "Call back" phone msg or "Chat Unavailable." Wouldn't buy a Worx again.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience, September 7, 2021
Thank you for your feedback and review! When done using the saw, and oil still left in the reservoir; Check to see that the chainsaw is stored upright position with the oil cap up. Ensure that the bar and chain are properly attached, and the saw is tensioned properly You can also try a thicker oil (thinner oils tend to work best with the auto oiling function). However, some dripping is normal when stored. A dull chain will cause undue sprocket, guide bar, chain, and motor wear. If you must force chain into wood and cutting creates only sawdust with few large chips, then the chain is dull and needs to be sharpened.
Check the condition of the guide bar each time the chain is sharpened. A worn guide bar will damage the chain and make cutting difficult. After each use, remove the battery pack, clean all sawdust from the guide bar, and sprocket hole. Keep chain sharp. Your saw will cut faster and more safely.
Please never hesitate to contact us with any questions or concerns. We can be reached at 1-866-354-9679 Monday - Friday 9 am to 6 pm EST! When you call our Solution Center number, we will give you the option of leaving us a callback number so we can call you back as soon as you are next in line. This prompt will come up after a few minutes of holding. We urge you to use this feature so that we can get back to you as soon as possible!
Thank you for choosing WORX!
Check the condition of the guide bar each time the chain is sharpened. A worn guide bar will damage the chain and make cutting difficult. After each use, remove the battery pack, clean all sawdust from the guide bar, and sprocket hole. Keep chain sharp. Your saw will cut faster and more safely.
Please never hesitate to contact us with any questions or concerns. We can be reached at 1-866-354-9679 Monday - Friday 9 am to 6 pm EST! When you call our Solution Center number, we will give you the option of leaving us a callback number so we can call you back as soon as you are next in line. This prompt will come up after a few minutes of holding. We urge you to use this feature so that we can get back to you as soon as possible!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Pole saw
on September 6, 2021
Posted by: Anonymous
from Tennessee
Gender:Male
[This review was collected as part of a promotion.] Pole saw is a great addition you guys have add to or line. I’m disabled and I can’t. Use it it lite and stability is great and easy to use. Also when extend it out it is not top heavy.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Mighty little Pole Saw
on September 28, 2021
Posted by: TheKid
from West Bend, WI
Gender:Male
[This review was collected as part of a promotion.] I already have the 10" Worx Pole Saw and was looking for something that could handle the smaller branches and be a couple pounds lighter. I have a bad back and my standing can be challenging. I used this new 8" Worx Pole saw for the first time yesterday and it made my fall clean-up enjoyable and it's extremely easy to control once you get past 10 Feet. I Look forward to working on my next tree.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Adjustable chainsaw angles
on February 2, 2022
Posted by: WHITEBEAR
from California
Gender:Male
Received this today(2-1-22 ) primarily bought this model because of the head /chainsaw adjustability, used it today and with the angle adjustment and it wouldn’t cut without either kicking back or just binding up and stopping. The chainsaw head also has a slight wobble to it before it’s even turned on? Don’t know if this has anything to do with the issue? Had I known or read any reviews on this issue I wouldn’t have bought this . I purchased it because I have other worx products & xtra batteries, this unit is a disappointment.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , February 3, 2022
Hello Valued Customer. Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We appreciate your business and we thank you for being a valued WORX customer
Written by a customer while visiting worx.com
Customer Rating
1
Cut One limb
on February 27, 2022
Posted by: Austy
from Memphis, TN
Gender:Male
It literally cut one limb, then quit. A die hard Worx customer. This one missed the mark.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , February 28, 2022
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year limited warranty. For warranty eligibility criteria and questions, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Does the job
on September 19, 2022
Posted by: Ranpri639
from Smithfield, Pa.
This tool was easy to use, and the battery powers my other words tools
I would recommend this to a friend!
Written by a customer while visiting worx.com