Customer reviews from worx.com
WORX - 20V 8" Cordless Pole Chainsaw with Auto Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
36
4 Stars
11
3 Stars
6
2 Stars
3
1 Star
7
82%of customers recommend this product.
(
49 out of
60)
Customer Reviews for WORX - 20V 8" Cordless Pole Chainsaw with Auto Tension (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
1
Dislikes!
on April 14, 2026
Posted by: RayRay123
from Johnston, ri
Gender:Male
It started out ok. I cut a few branched down. I let my buddy use it on a couple of his branches and it got loaded with chips. I removed cover, cleaned it out very well, put it back together, and now, it barely gets 1/4 inch into a small (1 inch) when it blows out the chain. This should be easy cleaning? Going crazy trying to figure out what went wrong?
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, April 15, 2026
Hello!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: Christel
from Tennessee
Gender:Female
Verified Purchase:Yes
It cuts branches with no effort. Only problem the chain comes of easy. Having a hard time putting it back on.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Don Mud
Verified Purchase:Yes
This is a great tool for high reaches. I have many limbs I want to get after. Worx is a great brand. I have many tools and had to use the warranty on a couple. They made replacements very quick. This is a great company to do business with.
Written by a customer while visiting worx.com
Customer Rating
4
Pole saw
on September 20, 2025
Posted by: Anonymous
from Swansboro nc
Gender:Female
[This review was collected as part of a promotion.] I got this to cut some tall weeds but it does not work good for that unless you get under or so I dont know it cut them some but chain kept falling off it works good for a tree bush and tree limbs I had am I glad I bought it well I guess for the tree branches It needs oil and i also used wd 40 on the chain plus i bought another chain I did get the tall weeds cut pulling them out and my daughter used this to cut some my son n law used a weedeater with blade on end right now I ain't using it cuz 1 chain doesnt work and the other is twisted
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Barv
Verified Purchase:Yes
It is an impressive tool, has lots of ways to ajust cutting angle, etc. I am an older woman and should have paid more attention to the weight of the tool. I had an old pole saw that was very basic and much lighter. That is one thing about buying at a store, you can gauge that better.
Written by a customer while visiting worx.com
Posted by: SimJim
from Bloomington Illinois
Gender:Male
Verified Purchase:Yes
The Pole Saw is light enough to use when I have had to quit using a heavier electric one that I had for years. It cuts powerfully and clean, and enables me to reach limbs that need trimming in my yard. Great tool that even a 79 year old can use.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Like the tool but..
on June 15, 2025
Posted by: Reidw1234
from Oshkosh, WI
Gender:Male
[This review was collected as part of a promotion.] I don’t use the pole saw a ton which is why I am sharing this. Unfortunately when using yesterday the handle literally snapped or broke/cracked making the tool unusable. Is there a replacement handle available? I have some trimming I need done and would like
To get this
Resolved ASAP.
To get this
Resolved ASAP.
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, June 16, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Our customer support team can look further into this situation with you. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we will be happy to help.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Our customer support team can look further into this situation with you. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we will be happy to help.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
1
Not as good as the rest of my worx tools
on March 11, 2025
Posted by: Bacl
from Ohio
Gender:Male
This saw does not work very good for me. Thought it would be as good as the other worx tools that I have. No matter how light I touch a branch it always binds. Would not recommend.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, March 14, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with proper troubleshooting. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with proper troubleshooting. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com