Customer reviews from worx.com
WORX - 12 Amp TRIVAC 70 MPH 600 CFM Corded Blower, Mulcher, and Vaccum - Black
Average customer rating
4.5
(397 Reviews)
Rating breakdown 397 reviews
5 Stars
271
4 Stars
77
3 Stars
24
2 Stars
11
1 Star
14
91%of customers recommend this product.
(
337 out of
370)
Customer Reviews for WORX - 12 Amp TRIVAC 70 MPH 600 CFM Corded Blower, Mulcher, and Vaccum - Black
Customer Rating
3
I have but one complaint...
on November 1, 2024
Posted by: Bobcollum
from Boston, Massachusetts
Gender:Male
I cleared my front yard containing two big maple trees in about 2 and a half hours, made 5 or 6 bags out of what would've been 12-15 if I had raked and bagged them, and it would've taken twice as long. My one complaint, it's the dust, oh my lord the dust. I had to go wash my car after I was done, then shower myself. It's the mesh material of the can cover, dust goes right through it, and with the pressure from the vacuum it's constantly blowing it out, the whole neighborhood was cloudy. It'd be great if there was a cover that could contain most of that, then it would be just about perfect.
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, November 6, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Customer Rating
1
Lasted less than 1 hour
on April 10, 2020
Posted by: Anonymous
from Charleston, SC
Gender:Male
Took it out of the box, began mulching dry live oak leaves. Worked well for an hour. Then on second bag, impeller started clanking, smoke came out of the end of the tube, and motor is dead. Nothing stuck in the mulcher, but it appears the nut holding the impeller in place is loose. Literally ONE hour. Will add to review based on warranty response by Worx. Also, the leaf bag is not ergonomically designed and gets quite heavy. The blower motor literally covers the operrator in mulch dust, so a mask and overalls are a must in order to operate.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience , April 15, 2020
Thank you for sharing this experience with us, Brian. The Trivac Leaf Collection Bag has a special breathable fabric that allows necessary airflow and minimizes dust, but not 100% of it. We always recommend that our customers follow standard safety precautions while using our tools - including wearing safety eyewear, gloves, mask, appropriate shoes/clothing, and keeping hair tied back. Thank you for being safe. For vacuuming, make sure the tube and bag are properly installed in position, or else the machine can not start. We are more than happy to get you back up and running. WORX tools are covered by a limited 3 year manufactures warranty. Be on the lookout for an email from me shortly!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
not so great features
on January 11, 2021
Posted by: jos101
from leander, tx, 78641
Gender:Male
[This review was collected as part of a promotion.] as a previous user of worx products (20v edger/weed eater and 20v blower) I was eager to tried your 12 amp 3 in 1 blow/vac/mulch....watched your commercials on how to use and it's features...when I got my order it did not work nearly half as well as your commercial showed...very clumsy to use, hard to blow leaves in grass and I was covered in dust from the mulcher (recovery system)...would not recommend this product
thank you
thank you
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, January 14, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
1
Negative
on January 15, 2022
Posted by: Insur
from Omaha
Gender:Male
Unit is too heavy, hood and tube to cumbersome, and hood cover would not stay on trash can. I returned the unit to your company
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , January 19, 2022
Hello Valued Customer. It's unfortunate to learn that the Trivac blower fell below your purchase expectations. We greatly appreciate your honest feedback Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
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Written by a customer while visiting worx.com
Customer Rating
5
Very powerful.
on October 25, 2020
Posted by: Knappy
from Ohio
Gender:Female
[This review was collected as part of a promotion.] Trivac features are great and easy to use, only trouble I find is that the machine is a bit heavy for me. It would be nice if there was a strap to go over the shoulders so that some of the weight would be better distributed
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customers Experience, December 3, 2020
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Trivac and the Leafpro Collection System! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Not very powerful
on December 6, 2020
Posted by: Tyner100
from Atlanta, Ga
When sucking up leaves this thing gets stuck on small twigs or pine cones. Wouldn’t recommend.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, December 8, 2020
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We recommend blowing the leaves into a pile and then set the Trivac to vacuum mode to avoid these objects. This information will be passed up to the appropriate department. Should you have any more questions, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Written by a customer while visiting worx.com
Customer Rating
5
It sucks, just like it should!
on March 5, 2023
Posted by: CTLawn Guy
from Stamford, CT
Gender:Male
[This review was collected as part of a promotion.] First off, I was skeptical. How could a machine that claims to mulch and blow at the same time work, especially when it's electrict?
I have a leaf mulcher, but I was sick and tired of bending over to pick up the leaves to have the stuff mulched. With this beauty, I can blow the leaves into piles, mulch it, and lay it out where I want. For the blowing, I use my backpack blower (Sorry Worx, but I'm keeping it honest). The Worx can be heavy if using the blower function, as there is no strap or clips for straps. Once finished, I use the Worx to vacuum and mulch the leaves. It works great. Just watch to not vacuum the sticks. I periodically turn it off to let any "heavy" matter fall out the barrel. Once the bag is relatively full, I empty it in landscaping area or compost pile.
This is a perfect product for quick cleaning before a snow storm (to get all those late leaves that clog the snow blower), cleaning the fence line, or reducing leaf piles to fine mulch. Don't let the fact that it is corded scary you away. You don't have to worry about gas and the storage footprint is small.
The cons...
-It's heavy if not using the shoulder strap and bag (which is only used for suction).
-There are no clip holders for a shoulder strap.
-Avoid picking up sticks, even small ones, as they will jam the impellor and waste your time clearing the darn thing.
-If you get a "clog," you may have to reverse and shoot the leaves out using the blower mode (Just point at your neighbor's yard🤫). To me, this is why the blower function is so important. It's great as producing leaf confetti🎊!.
-It's heavy if not using the shoulder strap and bag (which is only used for suction).
-There are no clip holders for a shoulder strap.
-Avoid picking up sticks, even small ones, as they will jam the impellor and waste your time clearing the darn thing.
-If you get a "clog," you may have to reverse and shoot the leaves out using the blower mode (Just point at your neighbor's yard🤫). To me, this is why the blower function is so important. It's great as producing leaf confetti🎊!.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Disappointed, and surprised that I am....
on November 6, 2020
Posted by: Sahento Lahento
from Bismarck ND
Gender:Male
I’ve purchased just about everything Worx has offered all the way back to the early days. I’ve had great luck with all of their products, but not this one. I got the Trivac set up and was anxious to get started. The unit ran for about 6 minutes and then jammed to a full stop on a small twig. After struggling to get it unjammed, I thought, well, better be careful..... limit it just to leaves. So, I restarted and it ran for maybe 2 minutes and then just quit. I have no idea why. I’ve tried everything to get it going. No such luck. So, I headed over to the hardware store and bought a Toro, because I had to get the work done — winter is coming fast. I don’t think I have the energy or the confidence to bother to return it. Heck, I hadn’t even mailed the warranty card yet. I just set the unit on my workbench and will hope to be able to figure out why it won’t run sometime this winter. But, for about those first 5 minutes, I was pretty impressed.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, November 9, 2020
Thank you for sharing your honest feedback with us and bringing this to our attention. Our tools are covered by a 3-year warranty, so if your tool stopped working, we will be more than glad to assist you in making this right. Please check your email as I have contacted you offline to further assist you with this matter!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com