Customer reviews from otterbox.com
OtterBox - Defender Series for Apple iPad Pro 11-inch (M4) and Apple iPad Pro 11-inch (M5) - Black
Average customer rating
3.2
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
6
4 Stars
3
3 Stars
4
2 Stars
1
1 Star
5
60%of customers recommend this product.
(
9 out of
15)
Customer Reviews for OtterBox - Defender Series for Apple iPad Pro 11-inch (M4) and Apple iPad Pro 11-inch (M5) - Black
Posted by: Norbert
Verified Purchase:Yes
It is just too bulky and it actually did not fit my iPad took me a while to figure out how to put it together
Response from otterbox.comBy Customer Service, August 1, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat if you need any additional assistance.
Written by a customer while visiting otterbox.com
Posted by: Kreview
Verified Purchase:Yes
Needs window opening in back of snap on case for camera
Response from otterbox.comBy Customer Service, July 25, 2024
Thank you for your feedback regarding the shield and camera location on the product. We have taken your feedback to the company for future consideration on this option.
Written by a customer while visiting otterbox.com
Posted by: David
Verified Purchase:Yes
New design updates are great! My only complaint is the pencil lid can't be opened with the screen cover attached to the back. Not really a big deal. There is a new pencil cubby built into the screen cover though, which is nice. Near perfection!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JayB
Verified Purchase:Yes
I’ve used this case on various iPads and iPhones. It does the job and I’ll keep buying.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kim M
Verified Purchase:Yes
This is the second defender case I’ve used, the first was with work and now my personal iPad. Both cases the flap that covers the pencil charging space has broken off and won’t slide back into its little hinge ports. Very frustrating!
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, February 18, 2025
Hello Kim! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
4
Case needs modification or instructions need updat
on July 20, 2025
Posted by: AK big dog
Verified Purchase:Yes
The case feels nice it’s a little more bulky than my previous iPad case. The protective lens had to be removed so my iPad Pro m4 would fit in the housing. I’m not liking the pencil holder. It doesn’t close up and if I was traveling around it possibly could fall off.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Very nice product to protect your tech items. I have had Otter Box products before and have been very pleased with their protection. Will definitely buy again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dorothy
Verified Purchase:Yes
Excellent accessories for my iPad. Has protected my iPad as advertised.
Written by a customer while visiting otterbox.com