Customer reviews from otterbox.com
OtterBox - Defender Series for Apple iPad Pro 11-inch (M4) - Black
Average customer rating
3.3
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
3
4 Stars
2
3 Stars
4
2 Stars
1
1 Star
2
64%of customers recommend this product.
(
7 out of
11)
Customer Reviews for OtterBox - Defender Series for Apple iPad Pro 11-inch (M4) - Black
Customer Rating
1
Not The Quality I Expected / Very Disappointed
on January 2, 2025
Posted by: Anonymous
Verified Purchase:Yes
I’ve always gotten OTTERBOX cases for any upgrade in a new phone & never had a problem. The current case I received a couple of weeks ago is not of the same quality.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 7, 2025
Hello! Thank you for the feedback regarding our Defender Series Case for your Apple iPad (M4). We do take your feedback seriously as we continuously work to improve our products. If you are experiencing difficulty with your product, we have a great warranty and would be more than happy to assist with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Raybone
Verified Purchase:Yes
The slide out stand sticks and is very difficult to open and close. You almost have to break it to get it to work.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 8, 2025
Hello! We are so sorry to hear you are experiencing an issue with the stand portion of this case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Rich
Verified Purchase:Yes
Good damage protection but covers my iPad Pro lens preventing use of the camera. Unable to use the camera function so y three rating
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 26, 2024
Hello Rich! The shield stand is designed to be removed to use full functionality of your cameras. Thank you for your feedback and we hope you have a fantastic day!
Written by a customer while visiting otterbox.com
Posted by: Ricky
Verified Purchase:Yes
Case stand is difficult to return and needs rubberized feet to prevent sliding. Front screen cover gets hazy effect from uneven contact with screen
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, August 8, 2024
Hello Ricky! Thank you for your feedback. We are always looking to improve on the design of our cases thanks to the voices of our customers. If problems do arise with your case, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: William
Verified Purchase:Yes
I like the toughness and the built-in screen protector. The weak link is the separate small piece that covers the pencil charger. It is not very secure and frequently falls off.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The back tap it’s to difficult to remove and don't cover the apple pencil area, and it’s to heavy.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 5, 2024
Hello, Hector! We are so sorry to hear that you are experiencing some issues with your iPad case. Please reach out to our CS Team by phone or via chat, and we are happy to help troubleshoot these things with you!
Written by a customer while visiting otterbox.com
Posted by: MH1988
Verified Purchase:Yes
Case fits and works great. I’m glad it has a built in screen protector, and the stand is definitely better than previous designs.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kreview
Verified Purchase:Yes
Needs window opening in back of snap on case for camera
Response from otterbox.comBy Customer Service, July 25, 2024
Thank you for your feedback regarding the shield and camera location on the product. We have taken your feedback to the company for future consideration on this option.
Written by a customer while visiting otterbox.com