Customer reviews from thule-us-ca
Thule - Epos 2-bike platform hitch bike rack- Strap- Foldable- Up to 145lbs - Black
Average customer rating
4.5
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
24
4 Stars
6
3 Stars
2
2 Stars
2
1 Star
0
88%of customers recommend this product.
(
21 out of
24)
Customer Reviews for Thule - Epos 2-bike platform hitch bike rack- Strap- Foldable- Up to 145lbs - Black
Posted by: Trailbrkr
from Massachusetts
Verified Purchase:Yes
Bought 2 bike Epos for our heavy e-bikes with fenders. Replaced a Letsgoaero that worked well but did not have ramp. Excellent quality, installs right of box, ramp bends a lot but so far has not failed however no place to store on Epos??, I like the clamps but learning curve is you have to fiddle with bike pedals to get bikes in correctly. Easy storage with wheels, I pull it around with one of the wheel straps
I would recommend this to a friend!
Written by a customer while visiting thule-us-ca
Customer Rating
2
Maybe it’s Me, Maybe it’s the Epos?
on July 7, 2023
Posted by: Nicole
from Massachusetts
I just got the Thule Epos 3 bike rack delivered today and I was so excited because it was exactly everything I needed in a bike rack. I loaded my son’s bike when it was on the ground and it was ok, it seems like his bike is longer than the Epos and almost doesn’t fit but with the straps and arm secured it seems sturdy and safe. Once I attached the bike rack to my SUV though it was extremely wobbly. It attaches with a built in locking bar but it leaves a lot of space between the hitch and the bike rack. I wish I could push the bike rack into my hitch more but with the way this locking bar lines up there’s no other way to secure it in place. I tried stuffing cardboard in between the gaps, even though this says it fits a 2 inch receiver it was so wobbly it seemed unsafe and his bike was rocking back and forth over every bump. So for that reason I am not super happy. I am also trying to figure out how to keep this attached to my car with no bikes on it. I assumed it folded up towards the back of the car so I could drive and not have the entire rack sticking out and taking up room behind the car, but I don’t think it secures in place when lifted?? Maybe it’s me, but maybe it’s the Epos. Still undecided on how I feel and if I want to keep this or not.
No, I would not recommend this to a friend.
Response from thule-us-caBy Thule Customer Support, July 13, 2023
Hello Nicole,
Thank you for taking the time to share your thoughts on the ThuleEpos and to work with our Customer Support team to identify the issue.
Based on our conversation, it looks like the bike rack was not completely tightened into the hitch after installation. Ensuring the rack is securely installed will make sure it does not move while in transit.
The low-profile nature of the Thule Epos means that it should not interfere with rear hatch access if installed to the vehicle with no bikes attached. The tool-free installation and mobility wheels makes it easy to remove and store when bikes do not need transportation.
Thank you for taking the time to share your thoughts on the ThuleEpos and to work with our Customer Support team to identify the issue.
Based on our conversation, it looks like the bike rack was not completely tightened into the hitch after installation. Ensuring the rack is securely installed will make sure it does not move while in transit.
The low-profile nature of the Thule Epos means that it should not interfere with rear hatch access if installed to the vehicle with no bikes attached. The tool-free installation and mobility wheels makes it easy to remove and store when bikes do not need transportation.
Written by a customer while visiting thule-us-ca