Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Anonymous
from Fresno Ca
Verified Purchase:Yes
I have 4 interior camera and the lightbulb camera and a ring bell. The ring was 3 yrs old and kept having issues the whole time . Even replaced once under warranty.. decided to wyze doorbell and have my house totally wyze and I'm very pleased with my choice not works great and love having all my cameras in one app!!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Isabel
Verified Purchase:Yes
It’s constantly disconnecting and I have tried uninstalling it completely, restarting, etc
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeJosan, October 29, 2025
Hello! I’m sorry to hear your Wyze Video Doorbell v2 keeps disconnecting. You can find detailed troubleshooting steps here: https://support.wyze.com/hc/en-us/articles/19796818316443-Wyze-Video-Doorbell-v2-Connectivity-Troubleshooting
If you’re still experiencing issues, please reach out to our Wizards team at https://support.wyze.com/ so we can help. You can tap the Message icon in the bottom right-hand corner of the support site, fill out the questionnaire, and choose how you’d like to speak with our team. Please include as much detail as possible. Our products come with a 1-year manufacturer's warranty, so if the device is found to be defective, we’ll be happy to exchange it for you. Thank you for your feedback, and have a great day!
If you’re still experiencing issues, please reach out to our Wizards team at https://support.wyze.com/ so we can help. You can tap the Message icon in the bottom right-hand corner of the support site, fill out the questionnaire, and choose how you’d like to speak with our team. Please include as much detail as possible. Our products come with a 1-year manufacturer's warranty, so if the device is found to be defective, we’ll be happy to exchange it for you. Thank you for your feedback, and have a great day!
Written by a customer while visiting wyze.com
Posted by: Alschief
Verified Purchase:Yes
I’ve purchased 3 video door cameras
They have all had cloudy video which made it difficult to view images. Two had battery issues and one quit communication with my server
They have all had cloudy video which made it difficult to view images. Two had battery issues and one quit communication with my server
Response from wyze.comBy WyzeBeth, October 29, 2025
Thanks for letting us know. I’m really sorry you’ve experienced cloudy video, battery concerns, and connection issues that’s certainly not the experience we want for you. Here are a few quick steps that may help:
1. Cloudy Video
Make sure the Wyze app and device firmware are updated.
Check the lens for any plastic film and gently clean it with a microfiber cloth.
If night vision looks hazy, open the live stream and tap the moon icon to switch between Auto / On / Off.
If needed, restart the camera from Settings > Restart Camera or perform a factory reset and set it up again.
2. Battery / Power
Ensure the device is receiving the proper power (16–24V AC if wired).
Double-check wiring connections or power cycle the device by disconnecting and reconnecting it.
3. Connection Issues
Confirm Wi-Fi signal strength near the doorbell and restart your router if needed.
Restart or reset the doorbell and reconnect it in the app.
If the issues continue, we’d be happy to take a closer look. Please reach out to our support team at https://support.wyze.com and tap the Message icon to get started. If we find the device is defective, we’ll gladly help with a replacement under the 1-year warranty.
We’re here to help and want to make sure your setup works the way it should.
Thanks for letting us know. I’m really sorry you’ve experienced cloudy video, battery concerns, and connection issues that’s certainly not the experience we want for you. Here are a few quick steps that may help:
1. Cloudy Video
Make sure the Wyze app and device firmware are updated.
Check the lens for any plastic film and gently clean it with a microfiber cloth.
If night vision looks hazy, open the live stream and tap the moon icon to switch between Auto / On / Off.
If needed, restart the camera from Settings > Restart Camera or perform a factory reset and set it up again.
2. Battery / Power
Ensure the device is receiving the proper power (16–24V AC if wired).
Double-check wiring connections or power cycle the device by disconnecting and reconnecting it.
3. Connection Issues
Confirm Wi-Fi signal strength near the doorbell and restart your router if needed.
Restart or reset the doorbell and reconnect it in the app.
If the issues continue, we’d be happy to take a closer look. Please reach out to our support team at https://support.wyze.com and tap the Message icon to get started. If we find the device is defective, we’ll gladly help with a replacement under the 1-year warranty.
We’re here to help and want to make sure your setup works the way it should.
1. Cloudy Video
Make sure the Wyze app and device firmware are updated.
Check the lens for any plastic film and gently clean it with a microfiber cloth.
If night vision looks hazy, open the live stream and tap the moon icon to switch between Auto / On / Off.
If needed, restart the camera from Settings > Restart Camera or perform a factory reset and set it up again.
2. Battery / Power
Ensure the device is receiving the proper power (16–24V AC if wired).
Double-check wiring connections or power cycle the device by disconnecting and reconnecting it.
3. Connection Issues
Confirm Wi-Fi signal strength near the doorbell and restart your router if needed.
Restart or reset the doorbell and reconnect it in the app.
If the issues continue, we’d be happy to take a closer look. Please reach out to our support team at https://support.wyze.com and tap the Message icon to get started. If we find the device is defective, we’ll gladly help with a replacement under the 1-year warranty.
We’re here to help and want to make sure your setup works the way it should.
Thanks for letting us know. I’m really sorry you’ve experienced cloudy video, battery concerns, and connection issues that’s certainly not the experience we want for you. Here are a few quick steps that may help:
1. Cloudy Video
Make sure the Wyze app and device firmware are updated.
Check the lens for any plastic film and gently clean it with a microfiber cloth.
If night vision looks hazy, open the live stream and tap the moon icon to switch between Auto / On / Off.
If needed, restart the camera from Settings > Restart Camera or perform a factory reset and set it up again.
2. Battery / Power
Ensure the device is receiving the proper power (16–24V AC if wired).
Double-check wiring connections or power cycle the device by disconnecting and reconnecting it.
3. Connection Issues
Confirm Wi-Fi signal strength near the doorbell and restart your router if needed.
Restart or reset the doorbell and reconnect it in the app.
If the issues continue, we’d be happy to take a closer look. Please reach out to our support team at https://support.wyze.com and tap the Message icon to get started. If we find the device is defective, we’ll gladly help with a replacement under the 1-year warranty.
We’re here to help and want to make sure your setup works the way it should.
Written by a customer while visiting wyze.com
Posted by: Wilson0861
from Lincoln City, OR
Verified Purchase:Yes
An OK video doorbell, but needs installation instructions. Not better installation instructions, just some instructions to get started. It is just a box of parts. Not even a little slip that says "go to this website to install". Its "you figure it out". Hint. Install the Wyze Labs app and go from there. It would be nice if it said that somewhere. Once it is installed, it seems to work well. Still trying to figure out some features. No surprise, not a lot of instructions for features. Maybe only for Gen XYZ.
I would recommend this to a friend!
Response from wyze.comBy WyzeCarmelita, October 20, 2025
Hi there! Thank you for sharing your feedback about the Wyze Video Doorbell v2. We understand how frustrating it can be to not have clear instructions right out of the box. Let us help guide you through the installation and setup process to make things easier for you.
Getting Started with Installation
To install your Wyze Video Doorbell v2, follow these steps:
1. Download the Wyze App
Install the Wyze app on your smartphone from the App Store or Google Play Store.
Open the app and log in or create a Wyze account.
2. Add the Doorbell in the App
In the Wyze app, tap Home, then the + (plus sign) in the top right corner.
Select Add Device > Cameras > Video Doorbells > Wyze Video Doorbell v2.
3. Follow the In-App Installation Guide
The app will guide you step-by-step through the installation process, including wiring the chime controller and mounting the doorbell.
You can also refer to the detailed Wyze Video Doorbell v2 Installation Guide for additional help.
Key Installation Tips
Ensure your existing doorbell wiring meets the required voltage (16V-24V, 10VA).
If you need to adjust the viewing angle, consider using the Wyze Video Doorbell v2 Wedge Kit (available here).
Learning the Features
Once installed, you can explore the features of your Wyze Video Doorbell v2, such as:
2K Video Quality for clear visuals.
Two-Way Audio to communicate with visitors.
Motion-activated alerts to stay informed of activity.
For more details on features and settings, the Wyze app provides a Things to Try section during setup, or you can explore the app's settings for customization.
We appreciate your patience and hope this helps you get the most out of your Wyze Video Doorbell v2! If you have further questions or need assistance, feel free to reach out.
Getting Started with Installation
To install your Wyze Video Doorbell v2, follow these steps:
1. Download the Wyze App
Install the Wyze app on your smartphone from the App Store or Google Play Store.
Open the app and log in or create a Wyze account.
2. Add the Doorbell in the App
In the Wyze app, tap Home, then the + (plus sign) in the top right corner.
Select Add Device > Cameras > Video Doorbells > Wyze Video Doorbell v2.
3. Follow the In-App Installation Guide
The app will guide you step-by-step through the installation process, including wiring the chime controller and mounting the doorbell.
You can also refer to the detailed Wyze Video Doorbell v2 Installation Guide for additional help.
Key Installation Tips
Ensure your existing doorbell wiring meets the required voltage (16V-24V, 10VA).
If you need to adjust the viewing angle, consider using the Wyze Video Doorbell v2 Wedge Kit (available here).
Learning the Features
Once installed, you can explore the features of your Wyze Video Doorbell v2, such as:
2K Video Quality for clear visuals.
Two-Way Audio to communicate with visitors.
Motion-activated alerts to stay informed of activity.
For more details on features and settings, the Wyze app provides a Things to Try section during setup, or you can explore the app's settings for customization.
We appreciate your patience and hope this helps you get the most out of your Wyze Video Doorbell v2! If you have further questions or need assistance, feel free to reach out.
Written by a customer while visiting wyze.com
Customer Rating
5
Security that is Easy to mount, set up and afford!
on October 17, 2025
Posted by: Anonymous
from Spokane Wa
Verified Purchase:Yes
This is so easy to set up ! Being a 77 year old widow it gives me a sense of security even when I am not home I can see if someone is on my porch. I can even talk to them! They have no idea if I am home or not.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: MalcolmK
Verified Purchase:Yes
The new doorbell is a great upgrade.
Very high definition, very pleased with this upgrade. Much better than the original doorbell.
Definitely worth the money.
I will plan on upgrading all my cameras.
Very high definition, very pleased with this upgrade. Much better than the original doorbell.
Definitely worth the money.
I will plan on upgrading all my cameras.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Greg
from Oregon
Verified Purchase:Yes
Loved this camera doorbell which wired directly into my existing doorbell wiring so I can now monitor my front door.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Gil
from Sacramento California
Verified Purchase:Yes
I have no current a/c have an old wireless doorbell with out cam and could not use doorbell cam i purchased and had to return item
Response from wyze.comBy WyzeCarmelita, October 4, 2025
Hi there, thank you for your feedback. If you have not, could you please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help with the concerns you have? We would love to hear from you further so we may help out. Thank you!
Written by a customer while visiting wyze.com