Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Dan
from Orange county, ca
Verified Purchase:Yes
Cannot get the chime controller to work. Tried all of the different configurations changes the transformer to a larger one and changed the chime as well. Also tried skipping the controller as well. Nothing gets it to ring. It should have the option to use the pro chime as well.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, November 12, 2023
Hi there, we are sorry to hear that you are having complications with your Wyze Video Doorbell v2 not ringing with your existing chime. Please try checking with your wirings again to ensure. You may also try checking some steps from this article: (https://support.wyze.com/hc/en-us/articles/19994563596699)
If you are still experiencing any trouble, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
If you are still experiencing any trouble, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Wric
from Ogden, UT
Verified Purchase:Yes
Even after being ripped of my house and thrown across the street I was able to quickly reinstall it and it’s still working like new. I was even able to pull a full 11 min video off of the sd card to give to the local PD to assist them with their case against the person the ripped the doorbell off of my house to begin with
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Don
from Minneapolis
Verified Purchase:Yes
Great camera. Love the wider angle. Pleased to now use my existing chime. Needed help from Wyze Support, as initial wiring schematic didn’t work. But Matt helped find a solution.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: VikterBlack
from Atlanta
Verified Purchase:Yes
The video quality of the first generation wyze doorbell is far superior then v2. The picture was clearer and brighter with v1. V2 picture quality is darker and almost retro looking. Not to mention it has fisheye. Secondly, i dont understand why v2 doesn't work with the wyze remote chime as did v1. The reason i got the first generation wyze doorbell is because my in-house doorbell chime stopped working. With the remote chime i was able to plug it anywhere inside my hse to hear. Since v2 does not work with the remote chime, i had to fix my in-house doorbell, Otherwise, i cannot hear the chime from the WVDb v2 device alone. Ridiculous! Another warning. If you want WVDb v2 to ring your in-house doorbell chime, you may need to upgrade the transformer that powers ur in-house doorbell. To a 16v/30va. Ive since learned anything less than 30va is not have enuff to power ur in-house chime and the wyze video doorbell v2 device.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: DR
from Florida
Verified Purchase:Yes
Easy install, great wide angle and clarity,also cannot beat the price
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Murdock
from Minneapolis, MN
Verified Purchase:Yes
The doorbell works as advertised, but I still feel that they made some odd decisions in its design.
There are 2 things that a six-year-old video doorbell I had previously did better. The older doorbell did not require a separate device inside of the chime in order to work, and it had less delay in ringing the chime. The delay certainly doesn't make it unusable. It just takes a few seconds which was unexpected.
Also I believe it was rather short-sighted to not allow a secondary wireless chime. This is less of an issue for me because I'm able to use echo devices as a secondary chime (with additional delay), but odd they took it away as an option.
The resolution and field of view is better than my old doorbell. I like that it came with a wedge instead of me having to purchase that separately, I do wish it tipped slightly downwards however, I have a lot of sky in my video and I can't quite see my entire front step for packages.
Lastly, It ties in with the rest of my wyze devices, which allows me to use it in rules, unlike my old doorbell.
Overall, I am pleased with my purchase. Hopefully they can reduce the delay a little bit with a firmware update. Maybe on a version 3 they'll bring back the wireless chime and remove the need to have the separate device for it to work.
Written by a customer while visiting wyze.com
Posted by: Mr. T
from Utah
Verified Purchase:Yes
Great camera and door bell, but the program wound let me set up notifications to notify my phone when the doorbell is used
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: K_MN
Verified Purchase:Yes
Awesome. Low voltage doorbell with onboard memory with continuous recording!!! Amazing.
The only item I struggle with is the doorbell controller and lack of volume when the bell is rung. Still a work in progress.
Written by a customer while visiting wyze.com