Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Mrmikey
from Marysville, WA
Verified Purchase:Yes
Worked fine for about 6 hours, now won't connect to our wifi, garbage!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 13, 2023
Hi there, we are sorry to hear your doorbell has run into some connectivity trouble! We would recommend power cycling the doorbell by flipping the breaker power the doorbell to its “Off” position, wait 10 full seconds, then flip the breaker switch back to the “On” position. For further troubleshooting steps, please take a look at this article:
https://support.wyze.com/articles/360048445932
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360048445932
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: KenP
from RI
Verified Purchase:Yes
Better video, especially night vision. But, doesn't work with my mechanical chime and I still lose connection often, even with my mesh router only 5 ft away.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Great bell—why no v1 chime support w/o workaround?
on November 12, 2023
Posted by: MJDG
from Alexandria va
Verified Purchase:Yes
Great product but I must agree with other feedback regarding the lack of backwards compatibility with the v1 chime. I get it, you’re trying to appeal to those who are upgrading from a regular doorbell and mechanical chime. That’s fantastic. But you must have known that many purchasers would be upgrading from the v1, like myself. I used a workaround using a third-party digital chime and transmitter and it works well enough. I am however confounded that you found a way to work around the mechanical chime “missing link” from the v1 by using the included transmitter but you couldn’t (or wouldn’t?) get said transmitter to work with the v1 chime—ridiculous! Not hyperbole, I would love to know how/why this was excluded. Everything you all do seems very well thought out so I would just love to understand.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Drew
from 64081
Verified Purchase:Yes
I think this is a nice improvement, but only two grips (not major). I wish I could use my chime from V1. The other gripe is that the software should default to a mechanical chime as this causes me unnecessary troubleshooting when it just needs to be enabled.
Everything else is much better than V1 and I'm glad to upgrade.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Rob
from South Carolina
Verified Purchase:Yes
The doorbell doesn't ring and the notifications are delayed.
I would recommend this to a friend!
Response from wyze.comBy WyzeMay, November 13, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
3
Would like to wait for video door bell version 3.
on November 12, 2023
Posted by: Richard
from Pittsburgh, Pa
Verified Purchase:Yes
Video's were great, but installation and the use of a chime controller seem outdated compared to the previous version which used a wireless chime.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Cobra427cable
from Oklahoma
Verified Purchase:Yes
I’ve been upgrading all my tech items with Wyze products as they come out and this was the first doorbell that I thought was worth replacing my Ring doorbell I’ve had for 3 years now. Really like the quality ands simplicity. Works great! Thanks Wyze!!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Great Doorbell Cam, but the chime issue is a pain.
on November 12, 2023
Posted by: Omarrie Reddix
from North Carolina
Verified Purchase:Yes
Love the doorbell. Had the Doorbell Cam Pro which was also great, and kind of think did I make the right choice. Don't get me wrong Doorbell V2 is great, but the chime issue wasn't present with the Doorbell pro cause it integrated with a separate chime box included. I would rate 5 stars if they updated the firmware to be used instead of my original Doorbell chime, or had the option to choose.
I would recommend this to a friend!
Written by a customer while visiting wyze.com