Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(566 Reviews)
Rating breakdown 566 reviews
5 Stars
210
4 Stars
131
3 Stars
131
2 Stars
41
1 Star
53
75%of customers recommend this product.
(
339 out of
455)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Margot V
Verified Purchase:Yes
As a doorbell is ok, but the video is not as good as the Wyze cam v4.
Written by a customer while visiting wyze.com
Posted by: Al
from TX
Verified Purchase:Yes
Very cumbersome interface and not reliable connection. So far not working very well. Have been talking to CS at least 3 times and only installed 4 days so far.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMaricar, December 16, 2025
Hi there,
We’re sorry to hear about the experience you’ve had with your Wyze Video Doorbell v2. We understand how frustrating connection issues and a cumbersome interface can be.
We appreciate you reaching out to our Wizards Team, and we’d like to continue working with you to get this resolved. If the device is determined to be defective, please know that our products come with a 1-year manufacturer warranty, and we’ll be happy to exchange it for you.
Thank you for your feedback and for giving us the opportunity to help.
We’re sorry to hear about the experience you’ve had with your Wyze Video Doorbell v2. We understand how frustrating connection issues and a cumbersome interface can be.
We appreciate you reaching out to our Wizards Team, and we’d like to continue working with you to get this resolved. If the device is determined to be defective, please know that our products come with a 1-year manufacturer warranty, and we’ll be happy to exchange it for you.
Thank you for your feedback and for giving us the opportunity to help.
Written by a customer while visiting wyze.com
Posted by: AB3
Verified Purchase:Yes
I need to know how to turn down the range. Every car that goes by sets it off.
I would recommend this to a friend!
Response from wyze.comBy Maribeth, Wyze, December 17, 2025
Thank you for sharing your experience with the Wyze Video Doorbell v2. We understand how frequent notifications can be frustrating, and we appreciate you taking the time to let us know.
To help reduce the number of alerts especially from passing cars you can adjust your detection settings in the Wyze app. Try lowering the detection sensitivity within the Detection Zone settings by 5–10 notches at a time until the notifications better match your needs. This can help focus alerts on activity closer to your door.
If you have not already, please reach out to our Wizards team at
https://support.wyze.com/hc/en-us so we may help diagnose the issue or provide additional guidance.
Your feedback is valuable to us and helps improve the Wyze experience. Thank you for choosing Wyze!
To help reduce the number of alerts especially from passing cars you can adjust your detection settings in the Wyze app. Try lowering the detection sensitivity within the Detection Zone settings by 5–10 notches at a time until the notifications better match your needs. This can help focus alerts on activity closer to your door.
If you have not already, please reach out to our Wizards team at
https://support.wyze.com/hc/en-us so we may help diagnose the issue or provide additional guidance.
Your feedback is valuable to us and helps improve the Wyze experience. Thank you for choosing Wyze!
Written by a customer while visiting wyze.com
Posted by: Claire
from Kentucky
Verified Purchase:Yes
So glad we bought the Wyze v2 doorbell. It was a good investment for us. Gives us a piece of security that we didn't have. Next will be a camera
Written by a customer while visiting wyze.com
Posted by: RickRickRick
Verified Purchase:Yes
I just purchased this and I was excited to get alerts on my phone when packages were dropped off. However, I have other camearas shared with me, and all I get is their alerts. Please update the app so I can turn off notifications for shared cameras, but I can keep them on the cameras at my house. This is long overdue.
Written by a customer while visiting wyze.com
Posted by: JBR
Verified Purchase:Yes
I had to upgrade to the v2 because the "chime repeater" for my old model stopped working. I was excited because the new version had a controller that would trigger our mechanical chime. The controller worked three times (intermittently) and has now stopped working all the time. At least I get the virtual phone notification or I wouldn't know anyone was at the door. Not good.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 26, 2025
Hi there! We’re truly sorry to hear about the trouble you’re experiencing with your Wyze Video Doorbell v2 and the Wyze Doorbell Chime Controller. We understand how important it is for your in-house chime to work reliably so you never miss a visitor.
Here are some key points and suggestions:
Wyze Video Doorbell v2 Chime Compatibility:
Wyze Video Doorbell v2 is designed to work with your existing mechanical chime using the included Wyze Doorbell Chime Controller.
The chime controller should trigger your in-house chime, even if the chime is broken, to help keep your doorbell running smoothly.
Learn more about Chime compatibility
Troubleshooting Steps:
If your chime worked only a few times and then stopped, we recommend double-checking the installation of the Wyze Doorbell Chime Controller.
Please follow the Wyze Video Doorbell v2 Setup Guide to ensure all connections are secure.
If your chime still won’t ring after confirming the setup, you may find additional troubleshooting tips here.
Virtual Notifications:
We’re glad to hear you’re still receiving phone notifications, but we understand this isn’t a complete solution.
If you continue to experience issues after trying these steps, please let us know. We’re here to help and want to ensure your Wyze Video Doorbell v2 works as expected!
Here are some key points and suggestions:
Wyze Video Doorbell v2 Chime Compatibility:
Wyze Video Doorbell v2 is designed to work with your existing mechanical chime using the included Wyze Doorbell Chime Controller.
The chime controller should trigger your in-house chime, even if the chime is broken, to help keep your doorbell running smoothly.
Learn more about Chime compatibility
Troubleshooting Steps:
If your chime worked only a few times and then stopped, we recommend double-checking the installation of the Wyze Doorbell Chime Controller.
Please follow the Wyze Video Doorbell v2 Setup Guide to ensure all connections are secure.
If your chime still won’t ring after confirming the setup, you may find additional troubleshooting tips here.
Virtual Notifications:
We’re glad to hear you’re still receiving phone notifications, but we understand this isn’t a complete solution.
If you continue to experience issues after trying these steps, please let us know. We’re here to help and want to ensure your Wyze Video Doorbell v2 works as expected!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Waterloo, IA
Verified Purchase:Yes
This is the 2nd v2 doorbell I have purchased. The 1st one only lasted about a year, and just stopped working. I purchased a second one, as I believe it is a good solution for a doorbell cam - good price and good image.
I would recommend this to a friend!
Response from wyze.comBy Beth, Wyze, December 27, 2025
Thank you so much for sharing your experience and for choosing Wyze Video Doorbell v2 again! We’re glad to hear you find it to be a good solution with a great price and image quality. We’re sorry to hear about the issue with your first doorbell. If you haven’t already, please reach out to our Wizards team at https://support.wyze.com/hc/en-us so we can help diagnose the issue and provide further assistance. Your feedback helps us improve, and we truly appreciate your support!
Written by a customer while visiting wyze.com
Posted by: Ryan
Verified Purchase:Yes
It really was not clear that It did not come with a power supply or none Standard (this day and age). Does work vary good when wired and powered up.
Written by a customer while visiting wyze.com