Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Grego
from CP, Ohio
Verified Purchase:Yes
I first have to say, I am a stronger enthusiasts of all things Wyze for two good reasons - great price point and great design. Now to the Video Doorbell V2 - cool design, but it took a lot of back and forth with the tech team to make the chime controller to work.
This product needs a lot of improvement - like making it easier for the controller to activate a home chime box. It also needs a chime extension.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: AJ
Verified Purchase:Yes
Works well, I wish it was supported for live view.
Written by a customer while visiting wyze.com
Posted by: Jdav
Verified Purchase:Yes
The video works great, but there is no way to discern between a motion event and someone ringing the doorbell on the phone. You get the same notification sound. The chime remote doesn't work well with older wall chimes.
Response from wyze.comBy WyzeMay, November 14, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Bob
from Las Vegas, Nv
Verified Purchase:Yes
Quality product, easy install at a good price .
Works great
Works great
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Mat
from Paris Ky
Verified Purchase:Yes
Chime is horrible, i love the camera but the chine is not loud at all, it isnhooked up correctly and you cant wven hear when someone dings the bell. Ive had tech help and it is connected correctly.
I would recommend this to a friend!
Response from wyze.comBy WyzeMay, November 14, 2023
Hello, if you would like to adjust the volume of your Wyze Chime please follow these steps:
In the Wyze app, tap on your Wyze Video Doorbell.
Tap on the Settings icon on the top right.
Tap Accessories > Chime > Tunes.
Next to Volume, tap and drag the slider. Your changes will save automatically, and your chime will sound so you can confirm the volume level.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
In the Wyze app, tap on your Wyze Video Doorbell.
Tap on the Settings icon on the top right.
Tap Accessories > Chime > Tunes.
Next to Volume, tap and drag the slider. Your changes will save automatically, and your chime will sound so you can confirm the volume level.
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Steve
Verified Purchase:Yes
I replaced a Ring doorbell with this one. The price is right and the monthly fees are even more right. It does everything I want. I'll sell my Ring online and be money ahead. I've recommended it to a friend.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Robert d
from Delaware
Verified Purchase:Yes
Camera was easy to setup and when it has a full WiFi signal it works well. But…sometimes with a full signal and also I pay for the cloud service the videos say there was movement but you cannot view them. Kind of like they don’t store.
It’s in the same location and setup as our older “ring” cam and we never had any issues with that one.
It’s in the same location and setup as our older “ring” cam and we never had any issues with that one.
Response from wyze.comBy WyzeMay, November 13, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
4
V2 is not compatible with the V1 doorbell ringer
on November 13, 2023
Posted by: Tech-No
Verified Purchase:Yes
The doorbell cam was easy to install and set up. It works great, but there is one caution if you are upgrading from Wyze doorbell cam version one. Version two is not compatible with the Wyze doorbell ringer.
Written by a customer while visiting wyze.com