Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(527 Reviews)
Rating breakdown 527 reviews
5 Stars
192
4 Stars
126
3 Stars
123
2 Stars
37
1 Star
49
74%of customers recommend this product.
(
317 out of
426)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Disappointed
Verified Purchase:Yes
This wired video doorbell only works with existing cameras and doesn't even notify my phone. These products aren't worth it anymore
Response from wyze.comBy WyzeCarmelita, September 21, 2025
Hi there! We’re truly sorry to hear about your frustration with the Wyze Video Doorbell v2. We want to ensure you have the best experience possible and address the issues you're facing. Here are some steps and clarifications that might help: 1. Compatibility with Cameras
The Wyze Video Doorbell v2 does not require existing cameras to function. It is a standalone device that provides 2K video, two-way audio, and motion detection. However, if you're trying to use a Wyze Cam as a chime, only the following models are compatible: Wyze Cam OG
Wyze Cam OG Telephoto 3x
Wyze Cam Pan v3
2. Notifications on Your Phone
If you're not receiving notifications, here are some troubleshooting steps: Ensure Notifications Are Enabled: Open the Wyze app. Go to the Account tab > Notifications and ensure they are turned on for your doorbell. Check App Version: Make sure your Wyze app is up to date. You can verify this by navigating to the Account tab > About in the app. Compare your app version with the latest version listed on our Release Notes & Firmware page. If outdated, update the app via your device’s app store. Verify Motion Detection Settings: Ensure motion detection is enabled in the doorbell settings. Adjust the sensitivity if needed to capture activity effectively. 3. Additional Support
If the above steps don’t resolve your concerns, we recommend visiting our support site for more detailed troubleshooting or reaching out to our customer support team for personalized assistance. We sincerely apologize for the inconvenience and appreciate your patience as we work to improve your experience.
The Wyze Video Doorbell v2 does not require existing cameras to function. It is a standalone device that provides 2K video, two-way audio, and motion detection. However, if you're trying to use a Wyze Cam as a chime, only the following models are compatible: Wyze Cam OG
Wyze Cam OG Telephoto 3x
Wyze Cam Pan v3
2. Notifications on Your Phone
If you're not receiving notifications, here are some troubleshooting steps: Ensure Notifications Are Enabled: Open the Wyze app. Go to the Account tab > Notifications and ensure they are turned on for your doorbell. Check App Version: Make sure your Wyze app is up to date. You can verify this by navigating to the Account tab > About in the app. Compare your app version with the latest version listed on our Release Notes & Firmware page. If outdated, update the app via your device’s app store. Verify Motion Detection Settings: Ensure motion detection is enabled in the doorbell settings. Adjust the sensitivity if needed to capture activity effectively. 3. Additional Support
If the above steps don’t resolve your concerns, we recommend visiting our support site for more detailed troubleshooting or reaching out to our customer support team for personalized assistance. We sincerely apologize for the inconvenience and appreciate your patience as we work to improve your experience.
Written by a customer while visiting wyze.com
Posted by: swblann
from Grand Rapids, MI
Verified Purchase:Yes
I have used Wyze cameras indoors for several years and recently added the Video Doorbell to my system. Installation was challenging, but ultimately successful. I do wish the angled mounting plate stood out a bit further from the wall to allow for more clearance for angled siding (the unit slides down into the mount, but the siding makes that a bit tricky). Now that it's installed, I love the notification when someone rings the doorbell, and ability to talk to them even when I'm away from home!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Unsecured SD card and easy to steal camera
on September 24, 2025
Posted by: Duke
from Anchorage, AK
Verified Purchase:Yes
Packaging was fine. Instructions were good but not great. Provided screws to secure to house were inadequate. The 2 biggest complaints : 1- unsecure camera, anyone can walk up, push up and yank and its stolen. 2 - SD card slot is exposed which is easy to steal also. If it came with a housing that protected against theft of camera and SD card, I'd give it a higher rating. Ive had to now order one off Etsy. Yall should have thought about this in development and the fact it wasnt is shocking.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Guags
from Illinois
Verified Purchase:Yes
Good video quality, but software needs work. Lots of false notifications. Cars misidentified as packages or people. The camera needs a way to secure it with a security screw or such. Can just be pulled off.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Murfreesboro Tn
Verified Purchase:Yes
This is the most difficult doorbell I've ever tried to install. Theres no directions for the type of setup i have at my home.
Response from wyze.comBy WyzeCarmelita, October 3, 2025
Hi there, The Wyze Video Doorbell v2 is our most advanced wired video doorbell, offering a range of features to enhance your home security. Here's what it offers: Key Features: 2K HD Video: Provides crystal-clear video quality for better detail. Local and Cloud Storage: Supports local microSD storage (up to 256GB) for 24/7 continuous recording. Wide Field of View: Features a diagonal FOV of 166.8º for maximum coverage. Works with Alexa and Google Home: View live feeds and receive smart alerts when a person is detected (with Cam Plus). Custom Detection Zones: Set specific areas to receive motion notifications. Two-Way Audio: Communicate with visitors in real-time. Motion-Activated Voice Deterrence: Deter unwanted visitors with pre-set voice messages. Quick Responses: Use preset responses like "Be there shortly" or "Leave the package at the door."
30° Corner Kit Included: Helps achieve the perfect viewing angle. Available Options: Doorbell + Chime Controller: $59.98
Doorbell + Chime Controller + 128GB MicroSD Card: $74.98
Accessories: Wyze Video Doorbell v2 Wedge Kit: $8.99
Perfect for angled door frames or porches with stairs to adjust the viewing angle. Differences from the Original Version: Upgraded to 2K resolution. Larger diagonal FOV of 166.8º. Supports in-house chimes. Enhanced design in a sleek black finish. For more details or to purchase, visit the Wyze Video Doorbell v2 page (https://www.wyze.com/products/wyze-video-doorbell-v2).
30° Corner Kit Included: Helps achieve the perfect viewing angle. Available Options: Doorbell + Chime Controller: $59.98
Doorbell + Chime Controller + 128GB MicroSD Card: $74.98
Accessories: Wyze Video Doorbell v2 Wedge Kit: $8.99
Perfect for angled door frames or porches with stairs to adjust the viewing angle. Differences from the Original Version: Upgraded to 2K resolution. Larger diagonal FOV of 166.8º. Supports in-house chimes. Enhanced design in a sleek black finish. For more details or to purchase, visit the Wyze Video Doorbell v2 page (https://www.wyze.com/products/wyze-video-doorbell-v2).
Written by a customer while visiting wyze.com
Posted by: David Bloom
from Canandaigua, New York
Verified Purchase:Yes
The good: video quality is better, micro SD storage for continuous loop
The bad: doesn't work with wireless chime
The bad: doesn't work with wireless chime
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Gil
from Sacramento California
Verified Purchase:Yes
I have no current a/c have an old wireless doorbell with out cam and could not use doorbell cam i purchased and had to return item
Response from wyze.comBy WyzeCarmelita, October 4, 2025
Hi there, thank you for your feedback. If you have not, could you please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help with the concerns you have? We would love to hear from you further so we may help out. Thank you!
Written by a customer while visiting wyze.com