Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: DaveP
Verified Purchase:Yes
Works fine. Would like a bit more wide angle so I could see packages at the foot of the door.
Written by a customer while visiting wyze.com
Posted by: PGrace
from Manchester, CA
Verified Purchase:Yes
Field of view cannot see packages on the ground under the doorbell.
Web view application is unreliable
Does not ring my indoor mechanical chime (worked fine before installing this)
Does not integrate with Google Home (recognized, but will not stream)
Does not integrate with Amazon Alexa (recognized, but will not stream)
Web view application is unreliable
Does not ring my indoor mechanical chime (worked fine before installing this)
Does not integrate with Google Home (recognized, but will not stream)
Does not integrate with Amazon Alexa (recognized, but will not stream)
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 20, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Richard M
from Sun City West, Arizona
Verified Purchase:Yes
Install was easy. The install uses existing wire to provided power to the camera. The chime controller included, allows for operation of the existing internal door chime. Easy to follow install instructions are found on the mobile app.
A clear wide angle picture when camera is viewed.
When the door chime is activated, a simple one touch button appears on your phone to start two way communication
A clear wide angle picture when camera is viewed.
When the door chime is activated, a simple one touch button appears on your phone to start two way communication
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Junior
from Marshall Missouri
Verified Purchase:Yes
Had to replace the terminal to be able to use. Also can't use the speaker (chime) from V1 door bell. also have to pay monthly fee to even get a notification when someone one rings the bell.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 20, 2023
Hello, we are very sorry to hear this happened and would like to look into why your device is not behaving properly. If you're up to it, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: MAW
from Phoenix, AZ
Verified Purchase:Yes
I got this to replace my old Wyze Video Doorbell. I just wish that Wyze would have been up front that it wouldn't work with the old Wyze Chimes. I love the everything about the new Video Doorbell v2, the video quality, software, SD Card... I really wanted the to use the Wyze chimes because you couldn't hear the old chime.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Brian
from Minnesota
Verified Purchase:Yes
The Wyze doorbell v2 seems to be a decent product so far. There are a few small things I would have liked to know before getting the product though. One thing I have found along with many others is the transformer requirements are not correct within the specs. It says a 16v 10vA transformer is needed. This will only provide enough power to run the camera, but not the chime that the chime controller connects to. I upgraded to a 24v 40vA transformer and it now works as it should including the chime. The second thing is the delay from ringing the doorbell to the chime ringing. It is about 5 seconds before the chime rings. I know it isn’t much, but it seems like there should be virtually no delay. The last thing is the angle of the view from the camera is less than I was hoping to get. If anything is within 3 feet of my doorbell and below the level of the doorbell I can’t seem to see it at all. I was hoping this would have been better because I like to be able to see packages that are delivered if I look at the camera, and I will see and get notified there was motion but may not see the package if it is right next to the door.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Overall OK product with issue with local SD card
on November 19, 2023
Posted by: MKG
Verified Purchase:Yes
Overall OK product but issue with storing to local SD card. Wyze deletes local recording
Written by a customer while visiting wyze.com
Posted by: E. Reedy
from St. Cloud, FL
Verified Purchase:Yes
Night and day difference between this camera and the original camera. The quality is phenomenal, installation is amazing and took me 10 min
I would recommend this to a friend!
Written by a customer while visiting wyze.com