Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: R
from Tennessee
Verified Purchase:Yes
Doorbell works good. The picture is a little grainy. It doesn’t sync to to Google Home like the other Wyze cameras do but it does its job.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Joe D.
from Cincinnati, OH
Verified Purchase:Yes
I bought this to upgrade my Waze Doorbell v1. I wanted the ability to record to an SD card since (for whatever reason) recording people with my v1 is hit or miss. If I could record continuously, it wouldn't be an issue. I thought it would be an easy swap. It's not because the v2 doesn't not work with the v1 chime. I had to disconnect my doorbell to use the v1, now I have to reinstall it? Even if I did, it wouldn't work because I live in an old house and its ringer is not compatible. I had also hoped that the dynamic range of the camera would be better. Although I didn't install this and therefore don't have first-had experience, other reviews imply that it is no better. I am returning this with disappointment.
Response from wyze.comBy WyzeMay, November 20, 2023
Thank you for giving us a chance, we are sorry to hear Wyze Video Doorbell v2 was giving you so much trouble. If you choose to try our products again in the future and experience any issues please reach out to our Wizards team (https://support.wyze.com/) so we may help diagnose the issue you are experiencing. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: LakeNormanNC
from Mooresville, NC
Verified Purchase:Yes
Installed in minutes and works perfectly. Super clear image and looks good. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Wyze Guy
from Cherry Hill, NJ
Verified Purchase:Yes
the chime controller did not work with our chime. maybe that has to do something with our older tansformer. for now, we have the controller detatched and our wyze doorbell does ring our mechanical chime which is fine. not sure what else is supposed to happen with the chime controller. i plan to look deeper into this when i have more time. the doorbell itself is perfectly functional and we are happy to finally have one on our front door. when someone rings the doorbell, i wish the alert (push notification) could work more like Ring where you get a nice chime and a video of the person ringing your doorbell. apparently wzye doesnt work this way. we just get a simple audible alert like a text message arrived. we paid half the price of Ring but maybe in the future wyze will further develop their user interface and software. overall I would give the wyze doorbell a "B"
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Justin
from Denver co
Verified Purchase:Yes
So far I'm really liking it. The video is clear the motion sensor works very well for the price the quality is top notch
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Chris
Verified Purchase:Yes
Happy so far. Wish it was provided with another, different sized installation wedge to increase the angle.
Written by a customer while visiting wyze.com
Posted by: Bill
from NJ
Verified Purchase:Yes
Mine does not work with Alexa. Camera will not display on Show 8 or both of my Show 5's. Even the Alexa app states live view not available on Alexa app. I have 4 older cameras that work fine. My floodlight camera does not connect to Alexa either. When i try to launch camera from Alexa, it says tell your robot vacuum to start or stop. I dont have a vacuum. Alexa intergration was the main reason why i stuck with Wyze, but my 2 newer cameras just wont connect. As far as the cameras themselves, they work just fine in the Wyze app.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 20, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Customer
from Seattle
Verified Purchase:Yes
Not easy set up. Wireing instructions wrong. You most likely will have to buy a new transformer and install it to get your ringer to work.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 20, 2023
Hello, we are very sorry to hear this happened and would like to look into why your device is not behaving properly. If you're up to it, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com