Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: JBR
Verified Purchase:Yes
I had to upgrade to the v2 because the "chime repeater" for my old model stopped working. I was excited because the new version had a controller that would trigger our mechanical chime. The controller worked three times (intermittently) and has now stopped working all the time. At least I get the virtual phone notification or I wouldn't know anyone was at the door. Not good.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 26, 2025
Hi there! We’re truly sorry to hear about the trouble you’re experiencing with your Wyze Video Doorbell v2 and the Wyze Doorbell Chime Controller. We understand how important it is for your in-house chime to work reliably so you never miss a visitor.
Here are some key points and suggestions:
Wyze Video Doorbell v2 Chime Compatibility:
Wyze Video Doorbell v2 is designed to work with your existing mechanical chime using the included Wyze Doorbell Chime Controller.
The chime controller should trigger your in-house chime, even if the chime is broken, to help keep your doorbell running smoothly.
Learn more about Chime compatibility
Troubleshooting Steps:
If your chime worked only a few times and then stopped, we recommend double-checking the installation of the Wyze Doorbell Chime Controller.
Please follow the Wyze Video Doorbell v2 Setup Guide to ensure all connections are secure.
If your chime still won’t ring after confirming the setup, you may find additional troubleshooting tips here.
Virtual Notifications:
We’re glad to hear you’re still receiving phone notifications, but we understand this isn’t a complete solution.
If you continue to experience issues after trying these steps, please let us know. We’re here to help and want to ensure your Wyze Video Doorbell v2 works as expected!
Here are some key points and suggestions:
Wyze Video Doorbell v2 Chime Compatibility:
Wyze Video Doorbell v2 is designed to work with your existing mechanical chime using the included Wyze Doorbell Chime Controller.
The chime controller should trigger your in-house chime, even if the chime is broken, to help keep your doorbell running smoothly.
Learn more about Chime compatibility
Troubleshooting Steps:
If your chime worked only a few times and then stopped, we recommend double-checking the installation of the Wyze Doorbell Chime Controller.
Please follow the Wyze Video Doorbell v2 Setup Guide to ensure all connections are secure.
If your chime still won’t ring after confirming the setup, you may find additional troubleshooting tips here.
Virtual Notifications:
We’re glad to hear you’re still receiving phone notifications, but we understand this isn’t a complete solution.
If you continue to experience issues after trying these steps, please let us know. We’re here to help and want to ensure your Wyze Video Doorbell v2 works as expected!
Written by a customer while visiting wyze.com
Posted by: RickRickRick
Verified Purchase:Yes
I just purchased this and I was excited to get alerts on my phone when packages were dropped off. However, I have other camearas shared with me, and all I get is their alerts. Please update the app so I can turn off notifications for shared cameras, but I can keep them on the cameras at my house. This is long overdue.
Written by a customer while visiting wyze.com
Posted by: Claire
from Kentucky
Verified Purchase:Yes
So glad we bought the Wyze v2 doorbell. It was a good investment for us. Gives us a piece of security that we didn't have. Next will be a camera
Written by a customer while visiting wyze.com
Posted by: AB3
Verified Purchase:Yes
I need to know how to turn down the range. Every car that goes by sets it off.
I would recommend this to a friend!
Response from wyze.comBy Maribeth, Wyze, December 17, 2025
Thank you for sharing your experience with the Wyze Video Doorbell v2. We understand how frequent notifications can be frustrating, and we appreciate you taking the time to let us know.
To help reduce the number of alerts especially from passing cars you can adjust your detection settings in the Wyze app. Try lowering the detection sensitivity within the Detection Zone settings by 5–10 notches at a time until the notifications better match your needs. This can help focus alerts on activity closer to your door.
If you have not already, please reach out to our Wizards team at
https://support.wyze.com/hc/en-us so we may help diagnose the issue or provide additional guidance.
Your feedback is valuable to us and helps improve the Wyze experience. Thank you for choosing Wyze!
To help reduce the number of alerts especially from passing cars you can adjust your detection settings in the Wyze app. Try lowering the detection sensitivity within the Detection Zone settings by 5–10 notches at a time until the notifications better match your needs. This can help focus alerts on activity closer to your door.
If you have not already, please reach out to our Wizards team at
https://support.wyze.com/hc/en-us so we may help diagnose the issue or provide additional guidance.
Your feedback is valuable to us and helps improve the Wyze experience. Thank you for choosing Wyze!
Written by a customer while visiting wyze.com
Posted by: Al
from TX
Verified Purchase:Yes
Very cumbersome interface and not reliable connection. So far not working very well. Have been talking to CS at least 3 times and only installed 4 days so far.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMaricar, December 16, 2025
Hi there,
We’re sorry to hear about the experience you’ve had with your Wyze Video Doorbell v2. We understand how frustrating connection issues and a cumbersome interface can be.
We appreciate you reaching out to our Wizards Team, and we’d like to continue working with you to get this resolved. If the device is determined to be defective, please know that our products come with a 1-year manufacturer warranty, and we’ll be happy to exchange it for you.
Thank you for your feedback and for giving us the opportunity to help.
We’re sorry to hear about the experience you’ve had with your Wyze Video Doorbell v2. We understand how frustrating connection issues and a cumbersome interface can be.
We appreciate you reaching out to our Wizards Team, and we’d like to continue working with you to get this resolved. If the device is determined to be defective, please know that our products come with a 1-year manufacturer warranty, and we’ll be happy to exchange it for you.
Thank you for your feedback and for giving us the opportunity to help.
Written by a customer while visiting wyze.com
Posted by: Margot V
Verified Purchase:Yes
As a doorbell is ok, but the video is not as good as the Wyze cam v4.
Written by a customer while visiting wyze.com
Posted by: NikNak
from Midwest - USA
Verified Purchase:Yes
Meh… too long of a delay. The chime dongle also didn’t let the house chime work so I only used the two original transformer wires & never ended up using the supplied chime unit from Wyze.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: PipEmma
Verified Purchase:Yes
Before the Wyze doorbell I had two other brands. Both had maddening software and a ten second delay. Useless. The Wyze doorbell is clear, even at night. Lots of lovely pictures of deer wandering across our yard, and foxes, bunnies, and FedEx deliveries. Very happy with it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com