Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(541 Reviews)
Rating breakdown 541 reviews
5 Stars
201
4 Stars
127
3 Stars
123
2 Stars
38
1 Star
52
75%of customers recommend this product.
(
328 out of
439)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Chel
from Mobile Al
Verified Purchase:Yes
Love it just wish it had a way of putting own chime warning on it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: -Andrew
Verified Purchase:Yes
Great concept and works well, but the battery drains very quickly (a few days) and takes a loooonnnnngggg time to charge. Plus, I was surprised to learn it doesn't continuously record on battery. Despite these small issues, it's still a good product. I'd rate it 5/5 if it either came with a second battery or let me record nonstop. (Also, maybe let us disable the bottom camera in a software update to preserve battery power longer?)
Written by a customer while visiting wyze.com
Posted by: Ringer
from Ct
Verified Purchase:Yes
Not user friendly or intuitive at all. Functionality is terrible. Market has better products out there.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 5, 2024
Hi there, we are very sorry to hear you are running into this issue. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. Please include as much information as possible so we may help determine what is causing this issue.
Written by a customer while visiting wyze.com
Posted by: Irina G
from Virginia
Verified Purchase:Yes
Wyze Doorbell v2 works well but I’m disappointed with the fact you can use only mecanical chime with it, this is a big downside compared to my previous Wyze doorbell v1
Written by a customer while visiting wyze.com
Posted by: bfei
from TN
Verified Purchase:Yes
Doorbell doesn't stay connected to WiFi. It is less than 15 feet from my router. I have a 500 megabit internet plan. I have a brand new 16v20va transformer. I am on the current firmware. It will stay connected for a few hours then start blinking orange then randomly connect again. I am using a SD card and it does record events even when the doorbell drops off wifi. Spec wise this is a great product but whatever technology they are using for WiFi needs to be improved. It appears older firmware had these issues and most people are fixed by the current firmware but it does not seem to fix my problems. I really wanted to like this. I give 2 stars because when it did work it was perfect. Setup and Joining to my account was easy. I don't have power issues with Nest or Unifi on this transformer.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, December 12, 2024
Hi there, we are sorry to hear you are running into some connectivity trouble. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. You may also send us an app log by going to Account > Wyze Support > Submit a Log. Thank you!
Written by a customer while visiting wyze.com
Posted by: TfkRoberts
from Grand Rapids, MI
Verified Purchase:Yes
Got it installed after some challenges with the wiring as the house had old wiring that did not match the walk thru tutorial but got it connected and the Chime turned on in the app and it works well. Good quality and can see what is needed.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Randal
from Anaheim, California
Verified Purchase:Yes
The black case is nice, but the reason for getting a WYZE is because it is easy to install. This is a hard wire that should be installed by a professional electrician. One wrong install can start an electrical fire at your front door. Just like my WYZE thermostat I paid a professional HVAC to install it the correct way. I learned my lesson, I waiting for a paid expensive electrician to install my door bell camera. Stick with the battery model
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Wes
from Green Bay,WI
Verified Purchase:Yes
If you’re relying on batteries, good luck. With the battery fully charged, it will die in less than 2 days. That’s with notifications turned off, event recordings at 12 seconds max, with a 5 minute cooldown. I also have a detection zone that doesn’t include any sidewalks or streets. I have 3 different batteries, none of them last. I’ve had one firmware update so far, but it hasn’t resolved the issue. At this point I’ve given up and removed it from its mount. Just waiting for a warmer day to install the old Wyze doorbell pro. That one would last 3-4 months before needing a charge.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 17, 2024
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble, and we would like to look into this further. If you have not already, please contact our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com