Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(501 Reviews)
Rating breakdown 501 reviews
5 Stars
184
4 Stars
121
3 Stars
117
2 Stars
36
1 Star
43
74%of customers recommend this product.
(
303 out of
407)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: DaveB
from Georgia
Verified Purchase:Yes
I really like the doorbell, but it lost connection with the internet almost immediately. It isn't user friendly to reset the doorbell.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, September 7, 2024
Hi there, we are sorry to hear your doorbell has run into some connectivity trouble! We would recommend power cycling the doorbell. For further troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Poor Performance
from Huntsville Alabama
Verified Purchase:Yes
Second unit I’ve tired. Both are very unreliable in they keep loosing internet connection. Never had this problem on the smaller, white Wyze doorbell camera. Replaced this camera with the v2 model to interface with my doorbell.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 16, 2024
Hi there, we are sorry to hear your doorbell has run into some connectivity trouble! We would recommend power cycling the doorbell by flipping the breaker power the doorbell to its “Off” position, wait 10 full seconds, then flip the breaker switch back to the “On” position. For further troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Dale
from Quarryville, PA
Verified Purchase:Yes
Doorbell works great. At first I could not get it to ring my mechanical chime. After trying a number of alternate wiring plans I managed to find a software switch that resolved everything. I’m sure it was mentioned somewhere in the instructions but I missed it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bo
from Atlanta
Verified Purchase:Yes
I sat the perimeter area of what i would like to get notifications about, yet that appears null and void with this camera. I constantly get notifications for everything im front of my house.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Amerson
from California
Verified Purchase:Yes
I would give it a 5 star if it had the option to use the WYZE chime from the doorbell pro.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Ben B
from Portland, OR
Verified Purchase:Yes
Install was a bit difficult(you install the doorbell + you have to install a unit at your chime) and didn't initially work. Required searching support for "alternative wiring methods" to get the indoor chime to work as my house is older. Camera does have a nice wide angle and decent quality. However, I can't believe there's not an option to notify your phone when the doorbell is pressed. You can have it notify based on all the typical Wyze events(Person, Pets, Noise, Etc), but no specific notification event for "Doorbell pressed". Seems like a major oversight that hopefully can be corrected in a future update?
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, September 21, 2024
Hi there, we are very sorry to hear you are running into this issue. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. Please include as much information as possible so we may help determine what is causing this issue.
Written by a customer while visiting wyze.com
Posted by: MDWyze
Verified Purchase:Yes
This is a fairly good device; however, the sensitivity keeps missing people who walk up but triggers fine on far away.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: NancyW
from Colorado Springs CO
Verified Purchase:Yes
I love the sleek look, and the Camera works very well
Written by a customer while visiting wyze.com