Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(501 Reviews)
Rating breakdown 501 reviews
5 Stars
184
4 Stars
121
3 Stars
117
2 Stars
36
1 Star
43
74%of customers recommend this product.
(
303 out of
407)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Chris W
from Phoenix, AZ
Verified Purchase:Yes
We installed this doorbell 6 months ago and love it. Was easy to install, the picture is clear and works great.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: C Cole
Verified Purchase:Yes
Worked for a day, now won’t power up at all. Can’t return
Response from wyze.comBy WyzeCarmelita, August 15, 2024
Hello there! We are very sorry to hear you are running into this issue and would like to help. For further information, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19796505109531
You may also reach out to our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
https://support.wyze.com/hc/en-us/articles/19796505109531
You may also reach out to our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
Written by a customer while visiting wyze.com
Posted by: Gio
from Florida
Verified Purchase:Yes
Keeps losing signal.. have to constantly hit the breaker, and firmware is up to date.. and I have great WiFi strength as well
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, August 19, 2024
Hi there, we are sorry to hear your doorbell has run into some connectivity trouble! We would recommend power cycling the doorbell by flipping the breaker power the doorbell to its “Off” position, waiting 10 full seconds, then flipping the breaker switch back to the “On” position. For further troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Canis
from Canton, Ohio
Verified Purchase:Yes
I like it very much with two exceptions :
1) The audio is not very good. When speaking to a person at the door, the audio is very low volume and I cannot find any adjustment for it, and when the person speaking to the doorbell, their voice is very muddled and difficult to understand.
2) I cannot change the camera view to a "normal" view as opposed to a "wide angle" view.
Installation went well and not too difficult. Overall I would give it a 7/10.
1) The audio is not very good. When speaking to a person at the door, the audio is very low volume and I cannot find any adjustment for it, and when the person speaking to the doorbell, their voice is very muddled and difficult to understand.
2) I cannot change the camera view to a "normal" view as opposed to a "wide angle" view.
Installation went well and not too difficult. Overall I would give it a 7/10.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Smart Door Lock
from California
Verified Purchase:Yes
Easy setup and connects to old doorbell. The instructions in the app are great. I even watched a YouTube video. Two thumbs up.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: L
from Utah
Verified Purchase:Yes
Doorbell is better than the nest doorbell except for audio. I'm not sure what is going on with wyze products lately, but their audio sucks. On all of my first gen products the audio was great. On my new products, I can't hear anything even when my phone or tablets volume is all the way up. I needed to get a new transformer to get the doorbell to ring in my house. I cannot go through playback on my SD cards, the camera lags out and the app then crashes.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, August 26, 2024
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble, and we would like to look into this further. If you have not already, please get in touch with our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: WALT
from Pa.
Verified Purchase:Yes
I called support and they tried to help me but they could not get it to work with the video doorbell, my original chime in the house. I called a friend and he came and we were able to get it to work by disconnecting the video doorbell accessory that came with the doorbell that is supposed to hook to the chime. I don't know if this is properly hooked up but it does work. Support was unable to help me. I wish they had a separate chime that worked with the V2 doorbell but they do not, only with the older versions I don't know why. I also owned many Wyze devices and I have to say that I'm very happy with those devices.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Charlie
from California
Verified Purchase:Yes
We upgraded from the Nest Doorbell Camera to the Wyze Doorbell. Currently everything is working better for us. We have the SD card so the playback is great. The only problem is the alerts, we are currently adjusting them
I would recommend this to a friend!
Written by a customer while visiting wyze.com