Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(501 Reviews)
Rating breakdown 501 reviews
5 Stars
184
4 Stars
121
3 Stars
117
2 Stars
36
1 Star
43
74%of customers recommend this product.
(
303 out of
407)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Shahid
from North Carolina
Verified Purchase:Yes
This video doorbell takes you back to analog doorbell. It is a big failure. I had to return 3 of them.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 11, 2024
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Public lol ugh Brian
from Dirty red clay hot as fuq Alabama
Verified Purchase:Yes
My review will always be when you need extra set of eyes 👀 call wyze and I can't honestly say because I haven't tried the doorbell or pan because I'm still in shock over 2.5 k color night vision like some military grade shizt😂
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Duza
from Spring, TX
Verified Purchase:Yes
I currently use the original Wyze doorbell which has the user remove their door chime and use the plug-in supplied. I can use this new one only by creating a routine in Alexa when the doorbell is pushed a notification is sent through the speaker of my Alexa. It seems like some ding dong did not think of current users who now do not have their old hardwired door chime. I do like the SIM card, the better picture and everything else about it, but feel forgotten because I bought the first version.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Lucy mariaca
from Florida
Verified Purchase:Yes
I love my Wyze dorbell everything in the same app ❤️
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Lee
from NC
Verified Purchase:Yes
Be nice to change the Wifi without having to delete the device and start over.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
2
Doesn't load live video despite good Wifi signal
on July 17, 2024
Posted by: KV
Verified Purchase:Yes
cuts off and wont automatically reload when I reopen the app to view the video despite having solid power supply and a good wifi connection. I'm required to "restart" the camera everytime I want to view my front door live video, otherwise it continues to fail to load the live video feed.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 17, 2024
Hi there, we are sorry to hear your doorbell has run into some connectivity trouble! We would recommend power cycling the doorbell by flipping the breaker power the doorbell to its “Off” position, waiting 10 full seconds, then flipping the breaker switch back to the “On” position. For further troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Robert
Verified Purchase:Yes
I changed from a ring doorbell to the WYZE version 2 doorbell and I am very happy I did. The new version 2 is much easier to install and I find the interface on the new app even easier to use.
I have to say it has become one of my guilty pleasures. I enjoy using the app with the doorbell and monitoring traffic in front of my door.
Written by a customer while visiting wyze.com
Posted by: Andrew
from Ca
Verified Purchase:Yes
Adequate video doorbell.Still slow to connect after someone rings.
I would recommend this to a friend!
Written by a customer while visiting wyze.com