Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(502 Reviews)
Rating breakdown 502 reviews
5 Stars
184
4 Stars
121
3 Stars
117
2 Stars
36
1 Star
44
74%of customers recommend this product.
(
303 out of
407)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Justin
from Panama City Beach, FL
Verified Purchase:Yes
Way better video quality then the first version. I like that we can use our existing doorbell chime too. Great camera!!!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Phil E
from Florida
Verified Purchase:Yes
The good: Very clear pictures. Internal SD card with 256mg of recording without having to pay for subscription. Use of existing door chime. Quick notifications and mapping to block areas of detection. Here are somethings that could be improved:
Installation was easy enough after washing video but a few things could be improved. I had to fabric a mounting plate because my original door bell was mounted on a standard single gang mud ring electrical box. This is common on most newer homes. The V2 door bell was narrower than the opening. Another improvement, as many other reviews suggested, is that there isn’t any screws securing it to its mounting. Anyone can just take it off the wall. Also the SD slot is exposed and also can be accessed and stolen. I replaced a ring doorbell with the V2. The Wyze has a better picture and I don’t have to pay for a subscription to view videos. I liked that the ring had a distinctive sound which differentiated it from my other cameras. I would be a nice feature for Wyze to allow a different sound notification for its doorbell and cameras.
Installation was easy enough after washing video but a few things could be improved. I had to fabric a mounting plate because my original door bell was mounted on a standard single gang mud ring electrical box. This is common on most newer homes. The V2 door bell was narrower than the opening. Another improvement, as many other reviews suggested, is that there isn’t any screws securing it to its mounting. Anyone can just take it off the wall. Also the SD slot is exposed and also can be accessed and stolen. I replaced a ring doorbell with the V2. The Wyze has a better picture and I don’t have to pay for a subscription to view videos. I liked that the ring had a distinctive sound which differentiated it from my other cameras. I would be a nice feature for Wyze to allow a different sound notification for its doorbell and cameras.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: BP
from NC
Verified Purchase:Yes
Great doorbell cam. Purchased a slanted mount on Etsy so it would be plumb with the house (siding sits at an angle). Picture and field of vision is very good. On the down side it thinks birds chirping and cars going by are breaking glass, so I had to deselect that detection setting. I came from a Nest Doorbell and the only thing I miss is the ability to "rewind" the recording to find specific images, Wyze unit only lets you scroll back through events. For the price, that's acceptable.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Tiff
from South Carolina
Verified Purchase:Yes
Hate it! We loved the cameras but the doorbells are awful. Either I get a notification every 30secs because of a bug or shadow or I get no notifications at all.
Picture quality is great but I can’t get the sensitivity set to meet my needs!
Picture quality is great but I can’t get the sensitivity set to meet my needs!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 1, 2024
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: 2lokied
from TN
Verified Purchase:Yes
It is as advertised. The view is very wide, but I'm not as tall as I'd liked. Colors are precise, as I have a dark blue car and with my 6500k light .
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Angel
from Conyers, GA
Verified Purchase:Yes
Past version was way easier to connect it to the power source and this one doesn’t work with the wireless chime either
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Mesquite TX
Verified Purchase:Yes
The programming keeps falling and have been having to rest, re-program it three times
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, July 6, 2024
Hi there, we are very sorry to hear you are running into this issue. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. Please include as much information as possible so we may help determine what is causing this issue.
Written by a customer while visiting wyze.com
Posted by: Wyze User
Verified Purchase:Yes
Easy install and set up. Good price.
Please add a separate notification setting for when the door bell is pressed. It should ring differently from other notifications so that someone can respond immediately. Maybe ring continuesly like a phone call.
I would recommend this to a friend!
Written by a customer while visiting wyze.com