Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(502 Reviews)
Rating breakdown 502 reviews
5 Stars
184
4 Stars
121
3 Stars
117
2 Stars
36
1 Star
44
74%of customers recommend this product.
(
303 out of
407)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Dwayne
from Tennessee
Verified Purchase:Yes
Product is made of high quality components. Doesn’t look or feel cheap. The video quality is also very clear.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Will F
from Billerica, Ma
Verified Purchase:Yes
This is my second video doorbell. The first one was a Ring doorbell. The Wyze doorbell is in my opinion better in every way. My only issue is and it may not even be the fault of Wyze but I would like separate alert sound for motion detection and and actual doorbell alert via the app like the Ring has. Other than that it's great and still deserves 5 stars.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Tony G.
from Raleigh NC
Verified Purchase:Yes
Excellent video quality and features. Cannot be locked in place to the wall like the Ring Doorbell. So, online recording is essential.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dart5077
from Ohio
Verified Purchase:Yes
Works just like the cameras if something ever happened to it id definitely buy another one. Better then my other one I had . Hooked up quickly and got it working fast can use one app to look at everything.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Ryan A.
from South San Francisco, CA
Verified Purchase:Yes
Great quality video. Alerts and notifications were quick to come to my phone app. Installation took 3 minutes.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: DoorbellMaestro
from United States
Verified Purchase:Yes
The doorbell v2 is a pretty good device given the fact it’s has very good video quality, viewing angles and also the most convenient local recording I’ve seen so far as with all Wyze products. Hardware design could be better, software is pretty good but it be more seamless and match other devices when skimming or reviewing video but the pros definitely outweigh the cons when compared to the competitors. Note: make sure to tell visitors to ring twice, there’s usually a delay in notifications on the first button press of the doorbell. Cheers.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
2
Great camera and detail, questioning reliability
on June 23, 2024
Posted by: Tman
from Kansas
Verified Purchase:Yes
I haven’t had it that long and it has already gone offline within 3 days. I have excellent wifi coverage of my house and yard so I know it was not internet related. I had to power cycle the camera which isn’t the easiest with the short wires I have going to the doorbell. Hope it is more reliable than that long term.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, June 24, 2024
Hello there! If your Wyze Video Doorbell is displaying as Offline but the Live Stream is still working we would recommend power cycling the doorbell. To power cycle, your Wyze Wired Doorbell, flip the breaker, power the Doorbell to its “Off” position, wait 10 full seconds, then flip the breaker switch back to the “On” position. For further information, please check out this troubleshooting article:
https://support.wyze.com/articles/360048938991
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360048938991
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Laura
from Iowa
Verified Purchase:Yes
I wish I could say I was not disappointed a bit. I replaced the first version of the doorbell because no one could understand anything I was saying when I talked through the app. The picture is good through the camera on the V2. The grid for setting motion detection area is a pain to work. Hard to explain but it is a grid and you tap/slide your finger over but it reactivates cells as you are deleting others and just not user friendly. Install was easy as we had one before BUT BEWARE...if you used the first version with a wyze chime like me who does NOT have an existing household doorbell chime. For whatever foolish reason they created this one to ONLY work with a current chime and not a wyze chime it is certainly not a great scenario. I now have to rely only on my phone app and if I have that silenced for any reason or not next to my phone, I do not know when someone is at the door. I can not imagine a great reason for leaving this feature off of the new version but I am not a fan to put it mildly. I have had it installed for almost 2 weeks. I will see how or if I adjust and if not, I guess I will need to look at other doorbell options.
Written by a customer while visiting wyze.com