Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: JeffS
from Houston, TX
Verified Purchase:Yes
Works great. Easy installation. I had to do a little searching because I had to use one of the alternate chime wiring options, but all works well.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Richter12x2
from Dallas, Texas
Verified Purchase:Yes
Better than Nest, but still room to improve. Prior to this I had Nest doorbell that I used for a few years. Without paying a subscription, it only kept a few hours of history, and the interface, for Android anyway, made it very difficult to find the event if you weren't there right in the moment.
I have the Wyze cameras on the front door, too, and I found that when the Nest would tell me it saw motion 2 or 3 hours ago, I would just open the Wyze app to see it. When the Nest died after a few years, the Wyze doorbell was my choice to replace it.
Install was pretty easy, but the fact that there's no connection to a wireless chime (or to a home smart speaker) made it VERY annoying. As configured, you would basically only hear the doorbell if you were standing outside next to the button when it was pushed. Even the Wyze Chime doesn't work with it!
Finally someone posted the workaround that you can set the Wyze app to trigger a smart plug when the doorbell is pushed, so I purchased a Wyze plug and set that up, then I was able to make Google Home announce "Someone is at the front door" whenever the plug was triggered.
It's an absurd length to go to just to make a doorbell ring inside, especially since a lot of users are going to be upgrading to smart doorbell's when their existing one stops working.
It's the best doorbell I've tried, I wouldn't even look at Nest or Ring because I'm not paying a monthly fee to use my doorbell. But the lack of ease adding a chime (sort of ESSENTIAL for a doorbell, don't you think?) makes this 3 stars at best.
I have the Wyze cameras on the front door, too, and I found that when the Nest would tell me it saw motion 2 or 3 hours ago, I would just open the Wyze app to see it. When the Nest died after a few years, the Wyze doorbell was my choice to replace it.
Install was pretty easy, but the fact that there's no connection to a wireless chime (or to a home smart speaker) made it VERY annoying. As configured, you would basically only hear the doorbell if you were standing outside next to the button when it was pushed. Even the Wyze Chime doesn't work with it!
Finally someone posted the workaround that you can set the Wyze app to trigger a smart plug when the doorbell is pushed, so I purchased a Wyze plug and set that up, then I was able to make Google Home announce "Someone is at the front door" whenever the plug was triggered.
It's an absurd length to go to just to make a doorbell ring inside, especially since a lot of users are going to be upgrading to smart doorbell's when their existing one stops working.
It's the best doorbell I've tried, I wouldn't even look at Nest or Ring because I'm not paying a monthly fee to use my doorbell. But the lack of ease adding a chime (sort of ESSENTIAL for a doorbell, don't you think?) makes this 3 stars at best.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1
Will not stay connected to my xfinity router.
on January 15, 2024
Posted by: Calvin
from Hanover park illinois
Verified Purchase:Yes
Will not stay connected to my Xfinity router. Connect to router and a few days later wyze app can't connect.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, January 15, 2024
Hi there, we are sorry to hear your doorbell has run into some connectivity trouble! For troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Mitaccio
from Utah
Verified Purchase:Yes
The video quality is great but there are several items that could be fixed
1)SD is accessible from the outside. Easy to remove/steal.
2)Doorbell transformer needs to be >16V 10VA in order for chime to work. You’ll need to upgrade transformers most likely.
3)Chime setting for do not disturb (DND) cannot be scheduled, just turn on/off chime. Wyze has the doorbell pro that can schedule the chime DND.
1)SD is accessible from the outside. Easy to remove/steal.
2)Doorbell transformer needs to be >16V 10VA in order for chime to work. You’ll need to upgrade transformers most likely.
3)Chime setting for do not disturb (DND) cannot be scheduled, just turn on/off chime. Wyze has the doorbell pro that can schedule the chime DND.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Ian
from Saint Louis
Verified Purchase:Yes
The image quality is great but I have to keep resetting the camera...it defaults back to setup mode every few days...
Written by a customer while visiting wyze.com
Customer Rating
3
New doorbell not compatible with older version chi
on January 10, 2024
Posted by: Dolly38
Verified Purchase:Yes
This door bell cannot be used with the chimes of the older version doorbell.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: rjf
from NC
Verified Purchase:Yes
Relatively easy to install and use. Clear image. Haven't used any voice aspect yet. Would like to see a way to ensure the unit is less easy to remove. Simpli safe has a retainer "screw" in the bottom of the unit to lock it onto the mount.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Emil4902
from Orlando, FL
Verified Purchase:Yes
I have installed the original v1 for my in-laws and thought this is good. So now I needed to replace a Outdoor cam and decided to go with Doorbell V2 for a replacement. Was not disappointed. This was easy to install and worked right away with great quality. The only complaint is I could not get it to ring my old mechanical doorbell ringer which for me is not a big deal as with it not ringing will keep the dogs from barking.
I would recommend this to a friend!
Written by a customer while visiting wyze.com