Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(541 Reviews)
Rating breakdown 541 reviews
5 Stars
201
4 Stars
127
3 Stars
123
2 Stars
38
1 Star
52
75%of customers recommend this product.
(
328 out of
439)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: xmishka
from California
Verified Purchase:Yes
Picture quality is terrible. The exposure/dynamic range is terrible. Much worse than previous models. The chime controller does not work, don't install it. You don't need it. No way to lock the device to the plate with a screw and the SD card is on the side instead of the back so anyone can take it out. No plug in chime support.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, May 7, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: RMS
from California
Verified Purchase:Yes
Camera needs to be able to expose to persons face when subject is back lighted. Should be able tr recognize a face,hi range dynamic did not help
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Scott O.
from Phoenix
Verified Purchase:Yes
Its fair. Nothing great nothing Fancy, just a fair product. Would have loved to see the cam be 4k instead of 2.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Lstanle3
from Twin Lake Michigan
Verified Purchase:Yes
The Doorbell v2 is almost as good as the Ring doorbell that it replaced. The only thing I miss is the distinctive ring you get with the Ring doorbell. Other than that, for me, it works the same.
Written by a customer while visiting wyze.com
Posted by: Iggy
Verified Purchase:Yes
So far So good. Not enough time to give a good review.
Written by a customer while visiting wyze.com
Posted by: Ixdaveb
Verified Purchase:Yes
Tried all troubleshooting and still cannot get wired chime controller to work. Alexa integration to skip chime and have ring bell doesn’t work 100% either. Wyze needs a better chime solution for these doorbells
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, May 29, 2024
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Eh
Verified Purchase:Yes
Bought and installed. Install was easy. Camera worked right for 3 days and then stopped detecting events. Wyze hasn't been any help as of yet.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, June 3, 2024
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Dieseldude
Verified Purchase:Yes
Sorry, didn't work for me. Poor connectivity, poor detection. On a positive side it did have a great picture.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, June 3, 2024
Hello there! We are very sorry to hear you are running into this issue and would like to help. For further information, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19796818316443
You may also reach out to our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
https://support.wyze.com/hc/en-us/articles/19796818316443
You may also reach out to our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
Written by a customer while visiting wyze.com