Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(501 Reviews)
Rating breakdown 501 reviews
5 Stars
184
4 Stars
121
3 Stars
117
2 Stars
36
1 Star
43
74%of customers recommend this product.
(
303 out of
407)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Carl
Verified Purchase:Yes
It works as advertises EXCEPT that it will not work with my existing doorbell (as it's advertised to do). Apparently many many others have the same unresolved issue. So u have to link it with Alexa to hear the doorbell.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, November 12, 2023
Hi there, we are sorry to hear that you are having complications with your Wyze Video Doorbell v2 not ringing with your existing chime. Please try checking with your wirings again to ensure. You may also try checking some steps from this article: (https://support.wyze.com/hc/en-us/articles/19994563596699)
If you are still experiencing any trouble, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
If you are still experiencing any trouble, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: HN
from Woodbury, MN
Verified Purchase:Yes
Great value video bell. I like that this has SD card storage. I had to change to a 24V transformer to get the mechanical chime to work. I wish that this doorbell would work with the Wyze chime
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Boz
from San Antonio, Texas
Verified Purchase:Yes
Good camera but the mount is cheap. Anyone can clearly steal the camera with no resistance.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Greg from Tampa
from Riverview, FL
Verified Purchase:Yes
Doesn’t ring the physical doorbell or have a chime with it so my echo has to announce doorbell presses. Not sure it was a good upgrade from v1 that i loved and never had issues with.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeKent, November 12, 2023
Hi there, we are sorry to hear that you are having complications with your Wyze Video Doorbell v2 not ringing with your existing chime. Please try checking with your wirings again to ensure. You may also try checking some steps from this article: (https://support.wyze.com/hc/en-us/articles/19994563596699)
If you are still experiencing any trouble, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
If you are still experiencing any trouble, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
3
Great viedo quality but chime piece is garbage
on November 12, 2023
Posted by: Christine
Verified Purchase:Yes
Great camera video quality on this new camera and better sound quality! The down fall is the chime doesn’t work it’s no good at all so you can’t hear you doorbell. Had to use my old nest chime controller to get it to ring.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Charles
Verified Purchase:Yes
Better than Ring and I like the Micro SD card functionality. Glad that it comes in the black color. Needs to come with a chime like the first version. Newer homes may not have a chime already installed.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Great Doorbell Cam, but the chime issue is a pain.
on November 12, 2023
Posted by: Omarrie Reddix
from North Carolina
Verified Purchase:Yes
Love the doorbell. Had the Doorbell Cam Pro which was also great, and kind of think did I make the right choice. Don't get me wrong Doorbell V2 is great, but the chime issue wasn't present with the Doorbell pro cause it integrated with a separate chime box included. I would rate 5 stars if they updated the firmware to be used instead of my original Doorbell chime, or had the option to choose.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Cobra427cable
from Oklahoma
Verified Purchase:Yes
I’ve been upgrading all my tech items with Wyze products as they come out and this was the first doorbell that I thought was worth replacing my Ring doorbell I’ve had for 3 years now. Really like the quality ands simplicity. Works great! Thanks Wyze!!
I would recommend this to a friend!
Written by a customer while visiting wyze.com