Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(542 Reviews)
Rating breakdown 542 reviews
5 Stars
202
4 Stars
127
3 Stars
123
2 Stars
38
1 Star
52
75%of customers recommend this product.
(
329 out of
440)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Anonymous
from Chicago
Verified Purchase:Yes
Every day I have to reinstall it. Not just every day, but every five or six hours it’s too late to return it so I’m going to just buy another camera and put that on my back door where it’s useless.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, March 13, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Hank Graf
from Rochester NY
Verified Purchase:Yes
I had the original Wyze doorbell. It was good, but I am soo glad they made improvements. The onboard memory card is great, much better camera, and being able to control our original home mechanical doorbell is great. Just make sure you upgrade your transformer to 16volt and 30 voltamps, or else the door chime will not work.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Abd
from Colorado
Verified Purchase:Yes
Very difficult to install. A real pain. Been working on it for 3dsys
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, March 13, 2024
Hi there! If you are running into any trouble installing your Wyze Video Doorbell v2 please take a look at the following guides:
https://support.wyze.com/hc/en-us/articles/19767144547739
If you are experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/19767144547739
If you are experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Undertow42
from grand rapids, mi
Verified Purchase:Yes
Quality is good, easy to install and has some nice features. AI has some issues with trees, shadows and wind sound.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Disappointed
from Houston tx
Verified Purchase:Yes
The chime controler doesn't work, try to find an universal chime...no luck.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, March 13, 2024
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble and would like to help. For further information, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/20083775615771
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/20083775615771
If you are still experiencing any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Team Mechanic
from Baton rouge, La
Verified Purchase:Yes
Easy install...visible upgrade in camera quality..great investment!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Eric
from Colorado
Verified Purchase:Yes
Just remember it doesn't have a battery and would need to hook into a low voltage existing circuit. Both the chime and doorbell unit
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Negan
from Virginia
Verified Purchase:Yes
Image is great. However, I don’t like the fact that every few days I need to reboot or reinstall the camera because it decided to lose connection. Not too happy with it.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, March 16, 2024
Hi there, we are sorry to hear you are running into some connectivity trouble. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. You may also send us an app log by going to Account > Wyze Support > Submit a Log. Thank you!
Written by a customer while visiting wyze.com