Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(542 Reviews)
Rating breakdown 542 reviews
5 Stars
202
4 Stars
127
3 Stars
123
2 Stars
38
1 Star
52
75%of customers recommend this product.
(
329 out of
440)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: dubb
from everywhere
Verified Purchase:Yes
good but misses a few areas when angle mounted. better than more expensive DBCs
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Adam Ulrich
from Kent, WA
Verified Purchase:Yes
This doorbell would be perfect, if it supported the v1 chime accessory. I can't use the wired doorbell any longer because we expanded our home, and you can't hear the doorbell in the other parts of the house.
So I have had to put back the v1 doorbell, and this is in the box.
I have had wonderful success with other wyze products; this is super super disappointing.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, February 18, 2024
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: RJL
from Iowa
Verified Purchase:Yes
The quality of the video is excellent. I am having difficulty adjusting the detection sensitivity to prevent non-movements triggering the camera. Shadows from vehicles and headlights from vehicles at night sometimes trigger the camera. Some movements that should trigger the camera are missed.
Also, get error code "06" from time to time. Haven't determined what is causing that. I have had the Video Doorbell v2 for two weeks.
Also, get error code "06" from time to time. Haven't determined what is causing that. I have had the Video Doorbell v2 for two weeks.
Response from wyze.comBy WyzeCarmelita, February 19, 2024
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Mike
Verified Purchase:Yes
Only 4 stars as the door bell has a delay when button is pressed to when the mechanical chime go off. Other than that it's a nice upgrade to the Wyze doorbell pro.
Written by a customer while visiting wyze.com
Posted by: Astro
from Springfield, Missouri
Verified Purchase:Yes
Easy to setup and install, great video quality and is on point when detecting humans, packages and animals. Thanks Wyze Labs, I'll always be a customer!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Jerry
from Austin, Texas
Verified Purchase:Yes
Doorbell is nice and compact, couldn’t get the chime to work at all no matter what I did. It seems to disconnect from my network a lot as well. Picture quality is great though.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Kingstonchick
Verified Purchase:Yes
I like Wyze products. I held out on buying one of their doorbells until they had one with a microSD card for continuous recording. So then they brought out a video doorbell v2. I bought it. The instalation was a pain because their instructions were sparse and inaccurate. I had to reverse the wiring from what they specified in the instructions to get the doorbell to function properly!
Written by a customer while visiting wyze.com
Customer Rating
4
good reasonably priced doorbell needs better mount
on February 22, 2024
Posted by: furhooks
from Phoenix
Verified Purchase:Yes
mounting hardware leaves a lot to be desired. This door bell replaces an older G-Nest that had a much superior metal mounting plate and while not bulletproof by any means, was much better suited to a secure mounting on exterior stucco. The Wyze product seems to function better and was significantly cheaper so if someone pulls it off the mount and walks away with it, it's not the end of the world.
I would recommend this to a friend!
Written by a customer while visiting wyze.com