Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Dave
from Ohio
Verified Purchase:Yes
I bought the doorbell camera to replace the V1 model for the better resolution and night vision, but the camera isn't secure. The SDram is easily accessible which is minor compared to the ease with which the whole doorbell can be removed. There isn't even a locking screw holding the doorbell camera to the wall mount.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, March 18, 2024
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Cap.T.Reckas
from Florida
Verified Purchase:Yes
Good product but it don't work if you don't use there paid app
Written by a customer while visiting wyze.com
Posted by: Howie
from Dallas Texas
Verified Purchase:Yes
Mine works fine without the chime controller. Easy to install by the chime
Controller did not wor
Controller did not wor
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Andrea Seczko
from Fargo, ND
Verified Purchase:Yes
I needed an explanation of how to program each camera and the doorbell .i found some information on the internet but i would rather have a paper copy included. I realize i am older but this was very confusing for me. I will have to ask someone to help. 1st we had to mount it horizontally which throws everything for a loop. The video does not always show people coming up to my house. It shows them leaving, however. What does the hand sign mean? Anyway I still have many questions.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Justin
from Minneaota
Verified Purchase:Yes
Video is good. Wish it was a little wider view. But ao far working great.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: FP
Verified Purchase:Yes
Can't increase volume of doorbell chime. when I go to settings, Accessories there is no Tunes to adjust volume.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, March 20, 2024
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Negan
from Virginia
Verified Purchase:Yes
Image is great. However, I don’t like the fact that every few days I need to reboot or reinstall the camera because it decided to lose connection. Not too happy with it.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, March 16, 2024
Hi there, we are sorry to hear you are running into some connectivity trouble. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. You may also send us an app log by going to Account > Wyze Support > Submit a Log. Thank you!
Written by a customer while visiting wyze.com
Posted by: Eric
from Colorado
Verified Purchase:Yes
Just remember it doesn't have a battery and would need to hook into a low voltage existing circuit. Both the chime and doorbell unit
I would recommend this to a friend!
Written by a customer while visiting wyze.com