Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(503 Reviews)
Rating breakdown 503 reviews
5 Stars
185
4 Stars
121
3 Stars
117
2 Stars
36
1 Star
44
75%of customers recommend this product.
(
304 out of
408)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Dan
from Zionsville Indiana
Verified Purchase:Yes
I cannot get the sensitivity worked out so that it doesn't keep giving me false positives. I have shrunk the zone to avoid the street (about 50 ft away) which has helped. But no matter what setting I choose for sensitivity I still get false positives (notify when nobody is there).
Written by a customer while visiting wyze.com
Posted by: James
from Jacksonville, FL
Verified Purchase:Yes
No remote chime makes it a downgrade. Not working with the existing v1 chime is just stupid. I now have to go back to the v1 chime just to hear when someone is at my door
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, January 29, 2024
Hello there! We are very sorry to hear you are running into this issue and would like to help. For further information, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19832958217115
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/articles/19832958217115
If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Jerry R
Verified Purchase:Yes
I replaced my Ring doorbell because of their subscription rates. The Wyse doorbell was easy to install and works well. From the house to the street is very clear, but in bright sunlight isn’t as good from the street out. All in all, I’m very satisfied.
The Chime Converter was a bit of a challenge, but after a few calls to tech support, it’s working fine. I will say, Wyze customer support was very disappointing, I had to call three times before I got an intelligent agent that could speak fairly decent English.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Real User
from Las Vegas, NV
Verified Purchase:Yes
Everything is OK except two things.
The existing chime is not working after wiring doorbell controller following the instruction.
It is hard to assemble doorbell body to bracket.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Percival
from Philippines
Verified Purchase:Yes
It works perfectly with clear instructions and good pwrformance
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Micho
from Waterford, MI
Verified Purchase:Yes
This is mine third Wyze camera and so far, i am completly satisfy. This Video doorbell V2 is a replacement to the Nest doorbell. It has better video and I dont have to buy the clould subscription. It was easy to install and to link it to my app.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
We are still waiting to install it on our new buil
on February 1, 2024
Posted by: Newbuild24
from North Carolina
Verified Purchase:Yes
We are still waiting to install it on our new build. As soon as we get some experience with the doorbell, we will review it. First impressions out of the box...beautiful packaging and very nice looking and small.
Written by a customer while visiting wyze.com
Posted by: Linda
Verified Purchase:Yes
I can not get the doorbell hooked up to the wireless Wi-Fi.
Written by a customer while visiting wyze.com