Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Angel
from Conyers, GA
Verified Purchase:Yes
Past version was way easier to connect it to the power source and this one doesn’t work with the wireless chime either
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: 2lokied
from TN
Verified Purchase:Yes
It is as advertised. The view is very wide, but I'm not as tall as I'd liked. Colors are precise, as I have a dark blue car and with my 6500k light .
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Tiff
from South Carolina
Verified Purchase:Yes
Hate it! We loved the cameras but the doorbells are awful. Either I get a notification every 30secs because of a bug or shadow or I get no notifications at all.
Picture quality is great but I can’t get the sensitivity set to meet my needs!
Picture quality is great but I can’t get the sensitivity set to meet my needs!
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 1, 2024
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: BP
from NC
Verified Purchase:Yes
Great doorbell cam. Purchased a slanted mount on Etsy so it would be plumb with the house (siding sits at an angle). Picture and field of vision is very good. On the down side it thinks birds chirping and cars going by are breaking glass, so I had to deselect that detection setting. I came from a Nest Doorbell and the only thing I miss is the ability to "rewind" the recording to find specific images, Wyze unit only lets you scroll back through events. For the price, that's acceptable.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Phil E
from Florida
Verified Purchase:Yes
The good: Very clear pictures. Internal SD card with 256mg of recording without having to pay for subscription. Use of existing door chime. Quick notifications and mapping to block areas of detection. Here are somethings that could be improved:
Installation was easy enough after washing video but a few things could be improved. I had to fabric a mounting plate because my original door bell was mounted on a standard single gang mud ring electrical box. This is common on most newer homes. The V2 door bell was narrower than the opening. Another improvement, as many other reviews suggested, is that there isn’t any screws securing it to its mounting. Anyone can just take it off the wall. Also the SD slot is exposed and also can be accessed and stolen. I replaced a ring doorbell with the V2. The Wyze has a better picture and I don’t have to pay for a subscription to view videos. I liked that the ring had a distinctive sound which differentiated it from my other cameras. I would be a nice feature for Wyze to allow a different sound notification for its doorbell and cameras.
Installation was easy enough after washing video but a few things could be improved. I had to fabric a mounting plate because my original door bell was mounted on a standard single gang mud ring electrical box. This is common on most newer homes. The V2 door bell was narrower than the opening. Another improvement, as many other reviews suggested, is that there isn’t any screws securing it to its mounting. Anyone can just take it off the wall. Also the SD slot is exposed and also can be accessed and stolen. I replaced a ring doorbell with the V2. The Wyze has a better picture and I don’t have to pay for a subscription to view videos. I liked that the ring had a distinctive sound which differentiated it from my other cameras. I would be a nice feature for Wyze to allow a different sound notification for its doorbell and cameras.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Justin
from Panama City Beach, FL
Verified Purchase:Yes
Way better video quality then the first version. I like that we can use our existing doorbell chime too. Great camera!!!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Laura
from Iowa
Verified Purchase:Yes
I wish I could say I was not disappointed a bit. I replaced the first version of the doorbell because no one could understand anything I was saying when I talked through the app. The picture is good through the camera on the V2. The grid for setting motion detection area is a pain to work. Hard to explain but it is a grid and you tap/slide your finger over but it reactivates cells as you are deleting others and just not user friendly. Install was easy as we had one before BUT BEWARE...if you used the first version with a wyze chime like me who does NOT have an existing household doorbell chime. For whatever foolish reason they created this one to ONLY work with a current chime and not a wyze chime it is certainly not a great scenario. I now have to rely only on my phone app and if I have that silenced for any reason or not next to my phone, I do not know when someone is at the door. I can not imagine a great reason for leaving this feature off of the new version but I am not a fan to put it mildly. I have had it installed for almost 2 weeks. I will see how or if I adjust and if not, I guess I will need to look at other doorbell options.
Written by a customer while visiting wyze.com
Customer Rating
2
Great camera and detail, questioning reliability
on June 23, 2024
Posted by: Tman
from Kansas
Verified Purchase:Yes
I haven’t had it that long and it has already gone offline within 3 days. I have excellent wifi coverage of my house and yard so I know it was not internet related. I had to power cycle the camera which isn’t the easiest with the short wires I have going to the doorbell. Hope it is more reliable than that long term.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, June 24, 2024
Hello there! If your Wyze Video Doorbell is displaying as Offline but the Live Stream is still working we would recommend power cycling the doorbell. To power cycle, your Wyze Wired Doorbell, flip the breaker, power the Doorbell to its “Off” position, wait 10 full seconds, then flip the breaker switch back to the “On” position. For further information, please check out this troubleshooting article:
https://support.wyze.com/articles/360048938991
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360048938991
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com