Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Customer Rating
2
Doesn't load live video despite good Wifi signal
on July 17, 2024
Posted by: KV
Verified Purchase:Yes
cuts off and wont automatically reload when I reopen the app to view the video despite having solid power supply and a good wifi connection. I'm required to "restart" the camera everytime I want to view my front door live video, otherwise it continues to fail to load the live video feed.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 17, 2024
Hi there, we are sorry to hear your doorbell has run into some connectivity trouble! We would recommend power cycling the doorbell by flipping the breaker power the doorbell to its “Off” position, waiting 10 full seconds, then flipping the breaker switch back to the “On” position. For further troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Lee
from NC
Verified Purchase:Yes
Be nice to change the Wifi without having to delete the device and start over.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Lucy mariaca
from Florida
Verified Purchase:Yes
I love my Wyze dorbell everything in the same app ❤️
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Duza
from Spring, TX
Verified Purchase:Yes
I currently use the original Wyze doorbell which has the user remove their door chime and use the plug-in supplied. I can use this new one only by creating a routine in Alexa when the doorbell is pushed a notification is sent through the speaker of my Alexa. It seems like some ding dong did not think of current users who now do not have their old hardwired door chime. I do like the SIM card, the better picture and everything else about it, but feel forgotten because I bought the first version.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Public lol ugh Brian
from Dirty red clay hot as fuq Alabama
Verified Purchase:Yes
My review will always be when you need extra set of eyes 👀 call wyze and I can't honestly say because I haven't tried the doorbell or pan because I'm still in shock over 2.5 k color night vision like some military grade shizt😂
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Shahid
from North Carolina
Verified Purchase:Yes
This video doorbell takes you back to analog doorbell. It is a big failure. I had to return 3 of them.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, July 11, 2024
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Wyze User
Verified Purchase:Yes
Easy install and set up. Good price.
Please add a separate notification setting for when the door bell is pressed. It should ring differently from other notifications so that someone can respond immediately. Maybe ring continuesly like a phone call.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Mesquite TX
Verified Purchase:Yes
The programming keeps falling and have been having to rest, re-program it three times
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, July 6, 2024
Hi there, we are very sorry to hear you are running into this issue. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. Please include as much information as possible so we may help determine what is causing this issue.
Written by a customer while visiting wyze.com