Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(503 Reviews)
Rating breakdown 503 reviews
5 Stars
185
4 Stars
121
3 Stars
117
2 Stars
36
1 Star
44
75%of customers recommend this product.
(
304 out of
408)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: LK
from Illinois
Verified Purchase:Yes
Doorbell works great with existing mechanical doorbell. Instructions should include the fact that even though doorbell is direct wired you need to wait for about a half hour after installing before the mechanical doorbell will work. That was a frustrating lesson learned from another user with same issue. Love the fact there's an SD card. Very clear pic.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: soloAV8or
from DuBois, PA
Verified Purchase:Yes
The doorbell was super easy to install. The instructions via the app were very thorough. The picture quality is excellent. I cannot wait to see how well it work in the dark. The chime keeps its original sound, but my phone now alerts me to someone on the doorstep, and a picture is snapped when someone pushes the doorbell. Turning on the app and selecting the doorbell, you get a real-time video of what the camera can see. What a great buy! Thanks Wyze!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: PaulG
from Burke, VA
Verified Purchase:Yes
PRO: picture quality is excellent, full screen video covers an impressive area of view from near to far, network connectivity is robust, can store videos locally on microSD.
CON: Apparently incompatible with WYZE Chime (used with original WYZE doorbell), does NOT document a minimum power requirement to operate wired mechanical chimes of >10vA except in troubleshooting instructions buried in online document. As-received, will not ring any chimes anywhere inside my house unless I buy and install a stronger transformer.
CON: Apparently incompatible with WYZE Chime (used with original WYZE doorbell), does NOT document a minimum power requirement to operate wired mechanical chimes of >10vA except in troubleshooting instructions buried in online document. As-received, will not ring any chimes anywhere inside my house unless I buy and install a stronger transformer.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Not the best doorbell out there, but it works well
on December 13, 2023
Posted by: chret
from GA
Verified Purchase:Yes
Definitely better than the v1 of the doorbell as far as quality goes. The instructions were not great. When wiring the chime device, the included instructions mention it, but don't actually have instructions. Logging into the app, there were better instructions, but ultimately I needed to upgrade my transformer to something more powerful. I didn't have this issue with the v1. Overall, once I got it figured out and installed, I like it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: rk
from Redmond, WA
Verified Purchase:Yes
Easy to install doorbell camera, ringer module required patience to make fully functional
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: JR
from West Valley City, UT
Verified Purchase:Yes
Doorbell works great! It’s nice to have the ability to use the wall chime again (not available in V1). And the SD card has already come in handy (neighbors car window was broken in the night. Camera didn’t record event but I was able to go back and find/save footage for the police report). Worth the upgrade from V1 at this point.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: spavan
from austin tx
Verified Purchase:Yes
quality is low must have improve bit on connection and built quality
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 13, 2023
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble, and would like to look into this further. If you have not already please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Jim H
from Chula Vista, CA
Verified Purchase:Yes
Replaced my original doorbell from 2001. The instructions were easy to follow. When connecting my original mechanical doorbell chime I had to search in the troubleshooting for a fix to make it work. Understandable that the transformer may need to be upgraded, since it's a video doorbell, but glad that just adjusting the wiring made it work.
I would recommend this to a friend!
Written by a customer while visiting wyze.com