Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: MDWyze
Verified Purchase:Yes
This is a fairly good device; however, the sensitivity keeps missing people who walk up but triggers fine on far away.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Amerson
from California
Verified Purchase:Yes
I would give it a 5 star if it had the option to use the WYZE chime from the doorbell pro.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Bo
from Atlanta
Verified Purchase:Yes
I sat the perimeter area of what i would like to get notifications about, yet that appears null and void with this camera. I constantly get notifications for everything im front of my house.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dale
from Quarryville, PA
Verified Purchase:Yes
Doorbell works great. At first I could not get it to ring my mechanical chime. After trying a number of alternate wiring plans I managed to find a software switch that resolved everything. I’m sure it was mentioned somewhere in the instructions but I missed it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Poor Performance
from Huntsville Alabama
Verified Purchase:Yes
Second unit I’ve tired. Both are very unreliable in they keep loosing internet connection. Never had this problem on the smaller, white Wyze doorbell camera. Replaced this camera with the v2 model to interface with my doorbell.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, September 16, 2024
Hi there, we are sorry to hear your doorbell has run into some connectivity trouble! We would recommend power cycling the doorbell by flipping the breaker power the doorbell to its “Off” position, wait 10 full seconds, then flip the breaker switch back to the “On” position. For further troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: DaveB
from Georgia
Verified Purchase:Yes
I really like the doorbell, but it lost connection with the internet almost immediately. It isn't user friendly to reset the doorbell.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, September 7, 2024
Hi there, we are sorry to hear your doorbell has run into some connectivity trouble! We would recommend power cycling the doorbell. For further troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Charlie
from California
Verified Purchase:Yes
We upgraded from the Nest Doorbell Camera to the Wyze Doorbell. Currently everything is working better for us. We have the SD card so the playback is great. The only problem is the alerts, we are currently adjusting them
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: WALT
from Pa.
Verified Purchase:Yes
I called support and they tried to help me but they could not get it to work with the video doorbell, my original chime in the house. I called a friend and he came and we were able to get it to work by disconnecting the video doorbell accessory that came with the doorbell that is supposed to hook to the chime. I don't know if this is properly hooked up but it does work. Support was unable to help me. I wish they had a separate chime that worked with the V2 doorbell but they do not, only with the older versions I don't know why. I also owned many Wyze devices and I have to say that I'm very happy with those devices.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com