Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7 out of 5
3.7
(541 Reviews)
Open Ratings Snapshot
Rating breakdown 541 reviews
5 Stars
201
4 Stars
127
3 Stars
123
2 Stars
38
1 Star
52
75%of customers recommend this product. 
(
328 out of 439
)
Best Buy Privacy Policy
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Customer Rating
4 out of 5
4
Faster response please.
on December 4, 2023
Posted by: Carl S.
from Riverview, Fl
Verified Purchase:Yes
This camera has good resolution day or night. The only problem I have is that sometimes there is a delay when detection motion. For example, when I went out the front door yesterday. I was already in the car when I got the notice of motion at the door. A better responce time and I would give it 5 stars. Still better than the Ring I had.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
2 out of 5
2
Great Cam, Chime Unit no so much
on December 4, 2023
Posted by: Dave B
from Clermont Florida
Verified Purchase:Yes
Got the Camera working right away, still trying to get the chime unit to function
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, December 5, 2023
Hi there, we are sorry to hear the Wyze Chime is running into a setup issue! We would recommend taking a look at this article for further assistance with the setup:
https://support.wyze.com/articles/360048615412
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
1 out of 5
1
Wyze Video Doorbell V2+Chime Controller.
on December 4, 2023
Posted by: Steve
Verified Purchase:Yes
The item doesn't ring my inside chime. It only rings outside. I followed the instructions perfectly. I would not recommend purchasing this item.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, December 5, 2023
Hello! If your Wyze Chime does not sound when the doorbell is pressed please check the volume of the chime within the Wyze app. For further information, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/20083775615771
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
5 out of 5
5
Great doorbell, needs clear installation video
on December 5, 2023
Posted by: Fr. Jay Finelli
from Rhode Island
Verified Purchase:Yes
I love the Wyze Video Doorbell. Like other Wyze products it is easy to set up and sync to app. Only regret is there should be clearer directions on how to wire the whole thing and have a link to a step by step video. I had to search Youtube to find a video that should how to wire the chime controller.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3 out of 5
3
Bell is ringing
on December 7, 2023
Posted by: UR
Verified Purchase:Yes
wish there's setting to enable when someone ring the bell only. I don't want to many notification coming on my phone
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4 out of 5
4
Nice
on December 8, 2023
Posted by: DM
from Owensboro KY
Verified Purchase:Yes
It works well. Sometimes automatic notification are delayed, but when button is pressed, notification is prompt. Also I had to replace my transformer so the inside chime would work
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4 out of 5
4
overall a good experience
on December 9, 2023
Posted by: Ray in NH
from NH
Verified Purchase:Yes
Everything went well except my chime only would go 'DING' and not 'DING DONG'....
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
1 out of 5
1
Chime Controller does work
on December 9, 2023
Posted by: Reviewer
from Arkansas
Verified Purchase:Yes
Fine except chime doesn’t work. Regardless of connections and troubleshooting the chime controller fails to work. Feels like this product isn’t ready for prime time. Hope they come up with a solution.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, December 12, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
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