Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(502 Reviews)
Rating breakdown 502 reviews
5 Stars
184
4 Stars
121
3 Stars
117
2 Stars
36
1 Star
44
74%of customers recommend this product.
(
303 out of
407)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: DYI
from Florida
Verified Purchase:Yes
Door bell controller didn’t work with my doorbell ringer. Wyze needs to work on this since this comment appears frequently. Also, adding a straight spacer similar to the included angle spacer would have made the install far simpler. Most doorbell buttons don’t need space behind the button. The Wyze video doorbell quite a bit of room to get the wiring in place.
Once hooked up the video features worked fine. However still doesn’t ring my original ringer.
Once hooked up the video features worked fine. However still doesn’t ring my original ringer.
Written by a customer while visiting wyze.com
Posted by: TC
from Chicago, Illinois
Verified Purchase:Yes
The doorbell takes great video and photos, I also love that you can wire it to the existing wiring and chime
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
2
Unable use Wyze chime or Google Home announce
on December 2, 2023
Posted by: Manuel
Verified Purchase:Yes
Unhappy that I can't use the Waze chime from Video Doorbelll v1 or Google Home speakers to announce doorbell button press.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, December 4, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Wingnut
Verified Purchase:Yes
Wyze finally introduced a doorbell that could use existing house chimes and wiring. This is a big win for the product line and was the reason I hadn't bought one of the doorbells until now.
The app and firmware, however, still need work. From the start this just seemed a little buggy. Settings to change notifications in the app didn't always take affect until a restart. Also, the camera will sometimes stop alerting on anything. I resorted to a common workaround for Wyze products. I setup a schedule to periodically restart the camera. This seems to help, but it's hard to be sure without a side-by-side comparison. I hope future firmware and app updates make this experience better.
The image quality from the doorbell seems to be not be as good as the image quality from my V3 cameras. It might be optimized for video of people close to the door though, so it is possible it is by design. It just seems a bit soft in comparison to the other cameras.
There are not as many mounting options for a doorbell camera compared to a regular camera. As such doorbell cameras can be more susceptible to issues with stray light. This one pretty had to go exactly where the old doorbell was in order to cover the hole in the door frame. That puts it right under a porch light. I believe this would be the norm for most installations. I have created a temporary light shroud with a piece of folded over electrical tape. The glare was terrible without it. I'm hoping either Wyze, or some 3rd party, will create a wrap around silicone cover with a little overhang around the top to prevent glare. These exist for other popular cameras.
Overall this camera has a lot of potential. The issues I've had will likely improve with updates and the porch light glare issue is going to exist with doorbells from other brands. Right now, however, I'm going to hold off buying a second one for the other door.
Written by a customer while visiting wyze.com
Posted by: Adam from MN
from Central MN
Verified Purchase:Yes
Fantastic. I replaced my old no-name doorbell camera with this one. It is superb and easy to install. Uses my existing doorbell, and offers great video quality plus constant recording to MicroSD. This is my favorite of all my Wyze cameras.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Joshua
from Washington state
Verified Purchase:Yes
More updates please.. I’m having trouble with push notifications
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Does not record without sd card or cam plus.
on December 4, 2023
Posted by: Mico
from Tripoli Iowa
Verified Purchase:Yes
Old Wyze camera used to record 12 seconds. Version 2 does not without a card or registering for Cam Plus. I like the greeen squares to filter out unnecessary movement.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Camera great, mechanical chime integration so-so
on December 4, 2023
Posted by: S McIntosh
from Northern Virginia
Verified Purchase:Yes
Works well, and the camera quality is very good. With Cam Plus the person and package detection seems great. My only complaint is getting the mechanical chime working. First, it doesn't seem to work with the older version's remote chimes. Second, it wouldn't work with my doorbell chime as my transformer was lower voltage than it wanted (16V). Even with the "alternate wiring", no chime. Not that big of a deal as I was able to swap out my transformer with a 24V one and the mechanical chime now works, but it not very loud still. If you have a 16V transformer and you're not able to perform that yourself it could be costly. And, since it doesn't work with the previous doorbell's remote chime I don't have anything upstairs.
I would recommend this to a friend!
Written by a customer while visiting wyze.com