Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(502 Reviews)
Rating breakdown 502 reviews
5 Stars
184
4 Stars
121
3 Stars
117
2 Stars
36
1 Star
44
74%of customers recommend this product.
(
303 out of
407)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Rich
Verified Purchase:Yes
Camera worked well, however it would not ring the door chime no matter which wiring set up was done. Since the claim is that it actually works with your doorbell chime, and it doesn’t, it’s a 2 star rating.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 28, 2023
Hello! Wyze video Doorbell Pro comes with one Wyze Chime Pro that is pre-paired. You cannot purchase individual chime devices and the doorbell does not pair with more than one chime at a time. For further questions or assistance, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Paul
from Los angles
Verified Purchase:Yes
I love it but i have some problems with cam plus some days it sends me notifications and others it doesn't so i have to restart it to be able to get person alerts again.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Wyze
from Texas
Verified Purchase:Yes
I like all the features except the quality of the video when looking at the faces does not seem very clear.
Written by a customer while visiting wyze.com
Posted by: Eaglesnest
from Oregon
Verified Purchase:Yes
Don't let the hardwiring deter you. I installed this myself in a few hours. WYZE instructions helped me all the way.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Yma
from California
Verified Purchase:Yes
Not all motions and person are being captured/ recorded by the camera. Also, the notification is delayed... by the time I opened the door the person is gone!
Written by a customer while visiting wyze.com
Customer Rating
1
Too many issues to be useful. Goes off constantly.
on November 29, 2023
Posted by: Dale Krauz
from Bonaire GA
Verified Purchase:Yes
Followed instructions to install doorbell and device connected to my original doorbell. No issues. Turned power on and device setup and connected through the app with no issues. I can not get my original doorbell to chime when button is pushed. Only get notification on app if someone presses button. I turned down motion and sound sensitivity to its lowest settings, but this thing still goes off several times an hour for no reason. I shut off notifications on the app to combat this, but now I dont get notifications even if doorbell is pushed. More of a problem since my doorbell chime stopped working.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 29, 2023
Hello there! If your Wyze Video Doorbell is displaying as Offline but the Live Stream is still working we would recommend power cycling the doorbell. To power cycle, your Wyze Wired Doorbell, flip the breaker, power the Doorbell to its “Off” position, wait 10 full seconds, then flip the breaker switch back to the “On” position. For further information, please check out this troubleshooting article:
https://support.wyze.com/articles/360048938991
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/articles/360048938991
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Dwayne E.
from Phoenix, AZ
Verified Purchase:Yes
Excellent value. Works flawlessly. Easy to install. Only complication was the Chime Controller was not needed in my application.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: OnTheRoad
from Minnesota
Verified Purchase:Yes
I only give it a 3 star rating because I am unable to connect it to my indoor chime from the previous doorbell. Not sure how I am going to connect it to my chime bell. Other than that, I am well please with the qualify of the camera.
I would recommend this to a friend!
Written by a customer while visiting wyze.com