Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Josh
from Oshkosh, WI
Verified Purchase:Yes
Unlike the version 1, this new version ships without the ability to record local video.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Jill
from Illinois
Verified Purchase:Yes
I have an SD card but it doesn’t show back times. I’m sure if I paid for your yearly services I’d have no problems. I don’t know if I want to commit yet. I thought the SD card would show me what I needed to see , but….. thinking of going to something completely different.
Written by a customer while visiting wyze.com
Customer Rating
1
Distorted Camera Images and Limited App Function
on June 15, 2026
Posted by: Pat
from Lake Charles, LA
Verified Purchase:Yes
The camera image is distorted much like a peep hole. More disappointing is the app does not allow the camera to be turned off even temporally. This function should be resolved using the app and should not be limited by the device. Also, the chime sound is the same for both the front and back door units. I would have not purchased the 2 units if I knew about these shortcomings.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Moorestown, NJ
Verified Purchase:Yes
By far one of the easiest installs I e ever done. And the seamless addition into the network was flawless and the feature of calling your phone when someone rings the bell is a great! I would buy it again for my next property.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Angelo G
from San Gabriel, California
Verified Purchase:Yes
Installation was a breeze and picture quality 100%
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Carl
Verified Purchase:Yes
Great product...poor at the details about HOW to get it done...
Wyze lacks is an index containing all of the
choices you are offered for each question in the various product apps. Lots of choices but no help for which to choose and WHY !
Wyze lacks is an index containing all of the
choices you are offered for each question in the various product apps. Lots of choices but no help for which to choose and WHY !
Written by a customer while visiting wyze.com
Posted by: Teresa
from Colorado
Verified Purchase:Yes
Wyze is a great product but I hav found that the doorbell V2 doesn’t work with infinity internet. We thought it was the device being defective but doesn’t seem to be. 😞
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Ckingscrowva
from Va
Verified Purchase:Yes
Doorbell keeps going offline and I have to restart and set it up all over each time
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMaricar, July 8, 2026
Hi there, we are sorry to hear your doorbell has run into some connectivity trouble! We would recommend power cycling the doorbell by flipping the breaker power the doorbell to its “Off” position, wait 10 full seconds, then flip the breaker switch back to the “On” position. For further troubleshooting steps, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards Team (https://support.wyze.com/hc/en-us). In the “How can we help?” section, briefly describe your issue and follow the prompts. Our system will then guide you to the best way to get in touch with one of our Support Wizards. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards Team (https://support.wyze.com/hc/en-us). In the “How can we help?” section, briefly describe your issue and follow the prompts. Our system will then guide you to the best way to get in touch with one of our Support Wizards. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com