Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Jm2003sf
from 94107
Verified Purchase:Yes
Installed and connected to network and worked at first. Then shows in the app as off line, despite being powered on. Existing chime won’t work with this unit, but chines on some other Wyze devices. But basically can’t rely on this unit.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, December 20, 2024
Hi there, we are very sorry to hear you are running into this issue. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. Please include as much information as possible so we may help determine what is causing this issue.
Written by a customer while visiting wyze.com
Posted by: USAborn_01
from Mid-Atlantic
Verified Purchase:Yes
Nice camera view with the V2, but only works with your normal wire installed door bell chime of your house. Unlike the V1 that worked with it's own wireless chime, that you could change sounds with, this one only does Ding-Dong with your existing wired door chime. Disappointing for me since I ordered two, thinking I would still be able to distinguish between front and side door activity, so now I have one new V2 installed, and decided to leave the V! for the side door, so I know which door to go to when the bells or chimes ring. No telling why WYZE decided to downgrade, on a newer version, and not have the same wireless chime ability. It would be nice if WYZE could upgrade firmware to control the wireless chimes, or do a recall to replace with ones that do. Feel like I wasted some $$'s , SAD
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Justin
Verified Purchase:Yes
I love the video and audio capabilities. The only thing that is challenging is figuring out how to power through a very old doorbell chime. 0 1 2 3. Forums keep asking for this but it's basically trial and error that I have not finished.
Written by a customer while visiting wyze.com
Customer Rating
5
Make sure you have a pre existing door bell
on December 18, 2024
Posted by: Brandon
from Indianapolis, Indiana
Verified Purchase:Yes
Super easy installation as long as you have a preexisting door bell!!! If not you will need a transformer/ power supply to operate. Easy setup push the button hop on the app and you’re good to go.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: FB
from NY
Verified Purchase:Yes
Was a bit disappointed. Chime is very inconsistent.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 18, 2024
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble, and we would like to look into this further. For further information, please take a look at this article:
https://support.wyze.com/hc/en-us/sections/19795400529819
If you have not already done so, please get in touch with our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
https://support.wyze.com/hc/en-us/sections/19795400529819
If you have not already done so, please get in touch with our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Wes
from Green Bay,WI
Verified Purchase:Yes
If you’re relying on batteries, good luck. With the battery fully charged, it will die in less than 2 days. That’s with notifications turned off, event recordings at 12 seconds max, with a 5 minute cooldown. I also have a detection zone that doesn’t include any sidewalks or streets. I have 3 different batteries, none of them last. I’ve had one firmware update so far, but it hasn’t resolved the issue. At this point I’ve given up and removed it from its mount. Just waiting for a warmer day to install the old Wyze doorbell pro. That one would last 3-4 months before needing a charge.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, December 17, 2024
Hello there, we are very sorry to hear your Wyze Video Doorbell v2 is running into some trouble, and we would like to look into this further. If you have not already, please contact our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help. You may tap the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > and choose how you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Mvw
from NC
Verified Purchase:Yes
Nice device but like the older model better. Like the motion alert 100 times more on the older device
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Randal
from Anaheim, California
Verified Purchase:Yes
The black case is nice, but the reason for getting a WYZE is because it is easy to install. This is a hard wire that should be installed by a professional electrician. One wrong install can start an electrical fire at your front door. Just like my WYZE thermostat I paid a professional HVAC to install it the correct way. I learned my lesson, I waiting for a paid expensive electrician to install my door bell camera. Stick with the battery model
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com