Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(502 Reviews)
Rating breakdown 502 reviews
5 Stars
184
4 Stars
121
3 Stars
117
2 Stars
36
1 Star
44
74%of customers recommend this product.
(
303 out of
407)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: S975
Verified Purchase:Yes
One star because it was advertised to work with all boorbell units. Not the case. The chime didn't work; required a different door chime unit. Wyze support was lacking. The camera was nice, but the chime wasn't loud enough. Reinstalled v1 doorbell cam.
Response from wyze.comBy WyzeCarmelita, November 22, 2023
Hello there! We are very sorry to hear you are running into this issue and would like to help. For further information, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19832958217115
If you are still experiencing any trouble, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/19832958217115
If you are still experiencing any trouble, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: Emrys
Verified Purchase:Yes
Door bell work fine, much better than the ring pro I had. My only complaint is with them using dhl for shipping. Took 12 days to get it.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
V2Doorbell is fine. Add info 4 memory card install
on November 22, 2023
Posted by: Yrett
from Florida
Verified Purchase:Yes
The doorbell works fine and is a good deal for the price. My only comment is there were no instructions for inserting the memory card which I purchased with the doorbell. I only figured out where to add it by looking at the promotional video. I suggest an addition to the installation instructions showing how to insert the memory card.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: M. Blueford
Verified Purchase:Yes
I would of gave it a 5 star rating if I could use my plug in chime also.
Written by a customer while visiting wyze.com
Posted by: AH
from Utah
Verified Purchase:Yes
Works exactly like I hoped! Also it looks great on the house!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Carrie
from Texas
Verified Purchase:Yes
Have had these for a couple weeks now. Installation was simple enough. I had to reach out to tech support for instructions on installing 2 video doorbells/2 chimes. Tech support was great and answered my questions. Unfortunately, my chime transformer needs to be upgraded in order for the chimes to work. I'm just not sure where the transformer is located, so that will have to wait. The video is great though, with super clear quality picture.... Even the night vision works great. Great deal on these.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Always looking
from PA
Verified Purchase:Yes
Simple to install and connect to Wyze app. The picture quality is awesome
Written by a customer while visiting wyze.com
Posted by: Mike
from Colorado
Verified Purchase:Yes
I replaced another brand video doorbell that I had been using for several years with the Wyze v2, and I couldn’t be happier with the Wyze v2. The video image quality is far superior, and the audio is better too. But the real value is in the option to install a micro SD card for local storage. With that, I can ditch the monthly subscription to cloud storage that I had with the old video doorbell. The savings from that for only one year just about pays for the new Wyze v2. Well done Wyze!
I would recommend this to a friend!
Written by a customer while visiting wyze.com