Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(501 Reviews)
Rating breakdown 501 reviews
5 Stars
184
4 Stars
121
3 Stars
117
2 Stars
36
1 Star
43
74%of customers recommend this product.
(
303 out of
407)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Spork
from Westville, Indiana
Verified Purchase:Yes
1000% improvement over the original!
I CAN ACTUALLY HEAR AND UNDERSTAND PEOPLE NOW!
I CAN ACTUALLY HEAR AND UNDERSTAND PEOPLE NOW!
I you wish It included the vertical wedge so I can am it down more the packages and my doorstep.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Sam
from Springfield, IL
Verified Purchase:Yes
Great doorbell but doesn’t work with the Wyze Chime so upgrading from V1 was difficult. Also makes no sense- why make a chime that doesn’t work with your other doorbells.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: The Boss
from Suffolk, VA
Verified Purchase:Yes
Did not know you needed a current house doorbell.
I thought it was a standalone unit like the old one.
The old one will not talk to the chime unit.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Thomas C
from Marion AR
Verified Purchase:Yes
This Wyze V2 camera replaced a Ring doorbell camera. The video quality and night visibility of the V2 is phenomenal! Hands down the best doorbell camera on the market. Price point is perfect! If you’re looking for a great doorbell camera, look no further!
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Not compatible with original Wyze Doorbell Chimes
on November 19, 2023
Posted by: CDB
from CO. USA
Verified Purchase:Yes
Have to reinstall my old chime. Was expecting to be able to use the same plug in chimes the original has. I do like sd card compatibility.
Written by a customer while visiting wyze.com
Posted by: Nate
from Dayton, OH
Verified Purchase:Yes
Doesn't work with Wyze chime, which was obvious based on the product description. The chime controller doesn't work with existing chim likely due to insufficient transformer. Would have been nice to know before purchasing.
No, I would not recommend this to a friend.
Written by a customer while visiting wyze.com
Posted by: Customer
from Seattle
Verified Purchase:Yes
Not easy set up. Wireing instructions wrong. You most likely will have to buy a new transformer and install it to get your ringer to work.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 20, 2023
Hello, we are very sorry to hear this happened and would like to look into why your device is not behaving properly. If you're up to it, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Bill
from NJ
Verified Purchase:Yes
Mine does not work with Alexa. Camera will not display on Show 8 or both of my Show 5's. Even the Alexa app states live view not available on Alexa app. I have 4 older cameras that work fine. My floodlight camera does not connect to Alexa either. When i try to launch camera from Alexa, it says tell your robot vacuum to start or stop. I dont have a vacuum. Alexa intergration was the main reason why i stuck with Wyze, but my 2 newer cameras just wont connect. As far as the cameras themselves, they work just fine in the Wyze app.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 20, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com