Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(501 Reviews)
Rating breakdown 501 reviews
5 Stars
184
4 Stars
121
3 Stars
117
2 Stars
36
1 Star
43
74%of customers recommend this product.
(
303 out of
407)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Posted by: Junior
from Marshall Missouri
Verified Purchase:Yes
Had to replace the terminal to be able to use. Also can't use the speaker (chime) from V1 door bell. also have to pay monthly fee to even get a notification when someone one rings the bell.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 20, 2023
Hello, we are very sorry to hear this happened and would like to look into why your device is not behaving properly. If you're up to it, please reach out to our Wizards team (https://wyzelabs.zendesk.com/hc/en-us) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you for your feedback and have a great day!
Written by a customer while visiting wyze.com
Posted by: Richard M
from Sun City West, Arizona
Verified Purchase:Yes
Install was easy. The install uses existing wire to provided power to the camera. The chime controller included, allows for operation of the existing internal door chime. Easy to follow install instructions are found on the mobile app.
A clear wide angle picture when camera is viewed.
When the door chime is activated, a simple one touch button appears on your phone to start two way communication
A clear wide angle picture when camera is viewed.
When the door chime is activated, a simple one touch button appears on your phone to start two way communication
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: PGrace
from Manchester, CA
Verified Purchase:Yes
Field of view cannot see packages on the ground under the doorbell.
Web view application is unreliable
Does not ring my indoor mechanical chime (worked fine before installing this)
Does not integrate with Google Home (recognized, but will not stream)
Does not integrate with Amazon Alexa (recognized, but will not stream)
Web view application is unreliable
Does not ring my indoor mechanical chime (worked fine before installing this)
Does not integrate with Google Home (recognized, but will not stream)
Does not integrate with Amazon Alexa (recognized, but will not stream)
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeMay, November 20, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: David
from Colorado Springs
Verified Purchase:Yes
It seems to be a little slow with notifications. The video quality is great. I wish there was a separate notification in the app because I get the same motion sound when the vacuum is done cleaning or stuck or whatever. I also like to use it with Home Assistant but options are limited compared to the Ring doorbell. With Ring, there was a motion detected event that would fire and I could use it as a trigger for something else. Also, there is no way to mute or snooze motion notifications. When I'm working outside my house, I constantly get notifications and no way to stop it unless I turn it off or cover the camera.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: DaveP
Verified Purchase:Yes
Works fine. Would like a bit more wide angle so I could see packages at the foot of the door.
Written by a customer while visiting wyze.com
Posted by: David
from Florida Panhandle
Verified Purchase:Yes
This new unit has a broader (fish eye) view which helped where I had to mount it. The view is still exceptionally clear. My ONE "complaint" is to PRINT a wiring diagram in tge instructions. The video and vocal description was too confusing to understand. I finally found a YouTube presenter who had the same confusion so he posted the proper wiring in video which solved by issue. The door bell now works correctly. Also, the SD card slot could have been on the rear not the side. The advantage to the side is easy retrieval, but too easy to be stolen.
I have several Wyze products, they all function exceptionally well.
I have several Wyze products, they all function exceptionally well.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
3
Overall OK product with issue with local SD card
on November 19, 2023
Posted by: MKG
Verified Purchase:Yes
Overall OK product but issue with storing to local SD card. Wyze deletes local recording
Written by a customer while visiting wyze.com
Posted by: Jim
Verified Purchase:Yes
You should provide us a connection drawing of the chime controller. as some of us are capable of making other connections to light relays, ect. Thanks.
Written by a customer while visiting wyze.com