Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(590 Reviews)
Rating breakdown 590 reviews
5 Stars
218
4 Stars
137
3 Stars
133
2 Stars
46
1 Star
56
75%of customers recommend this product.
(
352 out of
472)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Customer Rating
1
They press the bell and it doesn't ring onmyphone
on April 30, 2025
Posted by: Jose.
Verified Purchase:Yes
Don't work in my phone the ring bell.
...
Response from wyze.comBy WyzeStephen, April 30, 2025
Hi there, we are very sorry to hear you are running into this issue. If you have not, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help diagnose the issue. Please include as much information as possible so we may help determine what is causing this issue.
Written by a customer while visiting wyze.com
Posted by: Kim
from Georgia
Verified Purchase:Yes
Couldn’t get it connected and stay was very disappointed . Had wanted one for a while had a ring before I moved into my new home and purchased the Wyze
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, April 27, 2025
Hello there! We are sorry you are having this issue and would like to help. For further information, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19796818316443
You may also contact our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
https://support.wyze.com/hc/en-us/articles/19796818316443
You may also contact our team at (https://wyzelabs.zendesk.com/hc/en-us) so we may further assist you with this matter.
Written by a customer while visiting wyze.com
Posted by: Jerry
from Las Vegas Nevada
Verified Purchase:Yes
I can’t see any dropped packages, or feet. The aspect ratio should be more square. Wide shot during the day is good, but the Wyze 2.5 v4 cameras are much nicer and less expensive. The camera is 2k, not 2.5 k, and not 4K. Resolution should be better. The chime controller doesn’t work at all, but the doorbell itself can operate the mechanical chime. I don’t know what’s up with that. The chime controller asked me to strip wiring on the doorbells chime, which was not very nice when I had to remove the chime controller and put the box back the way it was. The doorbell doesn’t alert my phone when the button is pressed. Maybe it isn’t supposed to, but that would be very handy. It does record motion and sound, although the night vision doesn’t include an IR light and the 2k resolution cannot see animals or people more than 10 feet away at night. Good price and it looks good. I wonder how this will hold up in the sun. It is already slightly warped out the box.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, April 25, 2025
Hi there, thank you for your feedback on this. We are always looking for ways to improve the Wyze app. If you have not already, please reach out to our Wizards team (https://support.wyze.com/hc/en-us) so we may help with any questions or concerns you may have.
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Salem, Oregon
Verified Purchase:Yes
I could never get the indoor door bell to work and I hooked it up by following the directions but it's still a very good product video is clear and I get notifications to my phone any time someone or something comes close to my door.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from EL PASO TEXAS
Verified Purchase:Yes
great camera for the price! it replaced the previous version which was constantly freezing. the new version is doing better, nice upgrade on the quality of the video; however not impressed with the night version of it. I paid for subscription to save my recordings. it kept telling me to paid. I requested help and no one reach out to me. I ended up resetting installation. that fixed the problem.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Lovely
from Brooklyn New York
Verified Purchase:Yes
Hi I bought the wrong door bell,can I return it,so I can get the right one.please let me know if I can.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from michigan
Verified Purchase:Yes
The doorbell works fine in spite of the installation instructions.
There are no instructions on how to use the app. I installed the chip but cannot figure out how to go back and let me know who was at the door while Iwas out.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Barry
Verified Purchase:Yes
It works ok, it did not work with my existing chime. I had to replace the chime transformer. Has the same features as other cameras with the addition of the chime.
Written by a customer while visiting wyze.com