Customer reviews from wyze.com
Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Average customer rating
3.7
(501 Reviews)
Rating breakdown 501 reviews
5 Stars
184
4 Stars
121
3 Stars
117
2 Stars
36
1 Star
43
74%of customers recommend this product.
(
303 out of
407)
Customer Reviews for Wyze - Wired Video Doorbell v2, 2K HD Video with Head-to-Toe view, 2-way Audio, Night Vision, Voice Assistants - Black
Customer Rating
1
So far do NOT work ... hoping it gets figured out.
on November 15, 2023
Posted by: Rob
from Plymouth, MI
Verified Purchase:Yes
I had very high hopes but so far the experience has been horrible. I installed 2 Doorbell V2's. Neither one will work with my door chime. And, more of a frustration, neither one will stay connected to my wifi network. I moved hotspots closer to my doors ... doesn't matter. Every time a camera registers any motion, sounds etc. it seems to go off line. Also, if one is online the other is guaranteed to be offline. It's like they interfere with each other. I have multiple Waze Cams that connect and work great. Again had high hopes, but so far beyond disappointing.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeCarmelita, November 16, 2023
Hi there, we are sorry to hear your doorbell v2 has run into some connectivity trouble and would like to help. For further information, please take a look at this article:
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
https://support.wyze.com/hc/en-us/articles/19796818316443
If you are still running into any issues, please reach out to our Wizards team (https://support.wyze.com/) so we may help out. You may tap on the Message icon in the bottom right-hand corner of the support site > fill out the questionnaire > choose the way in which you would like to speak with our team. Please include as much information on your issue as possible. Our products come with a 1-year manufacturer warranty, so if the device is determined to be defective we will be happy to exchange it for you. Thank you and have a great day!
Written by a customer while visiting wyze.com
Posted by: JJL
from Colorado
Verified Purchase:Yes
Easy to install. Smaller than my old Ring brand doorbell. Better video with 2k resolution than my old 720p resolution doorbell camera.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Anonymous
from Maryland US
Verified Purchase:Yes
Amazing quality and video resolution. Next model should be smaller in size.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: D
from Albuquerque, NM
Verified Purchase:Yes
The Wyze Video Doorbell v2 Install requires Connection to Existing Doorbell Chime, I have read many comments that this has been a problem for Many Users. I have found in my experience to be due to Poor Documentation. The Three Wire Chime Controller must be installed for a Period of Time before the App recognizes the Chime, and is able to select Digital before Your Chime will operate. Furthermore, Many have come to depend on Video Doorbells, that provide Notification without an existing Chime and no longer understand the wiring, involving resisters that made the old Chime function correctly.
Wyze should Provide Downloadable PDF Manual to Document the Device Properly.
The Video Doorbell v2 will Operate the Mechanical or Digital Chime, whenever, the Button is Pressed once the The Three Wire Chime Controller has activated it. BUT, App Notification has been crippled, to ONLY Notify Someone has Pressed the Doorbell Once, then AFTER a Period of Time it will allow another, Unless you Pay for a Plan.
The Doorbell Hardware is Nice Looking, the Location of the SD Card Slot being exposed may be a Concern, but I may not be Home to hear the Chime, and the Delay of App Notification wasn't NIce to find after a troublesome install.
Wyze should Provide Downloadable PDF Manual to Document the Device Properly.
The Video Doorbell v2 will Operate the Mechanical or Digital Chime, whenever, the Button is Pressed once the The Three Wire Chime Controller has activated it. BUT, App Notification has been crippled, to ONLY Notify Someone has Pressed the Doorbell Once, then AFTER a Period of Time it will allow another, Unless you Pay for a Plan.
The Doorbell Hardware is Nice Looking, the Location of the SD Card Slot being exposed may be a Concern, but I may not be Home to hear the Chime, and the Delay of App Notification wasn't NIce to find after a troublesome install.
No, I would not recommend this to a friend.
Response from wyze.comBy WyzeStephen, November 16, 2023
Hello and thank you for your feedback! We are always looking for ways to improve our products for our user’s daily use. We appreciate your suggestion and will send this up to our team for further consideration in the future. If you have any questions, concerns, or would like to speak more about your feedback please reach out to our Wizards team (https://support.wyze.com/) so we may help. Thank you and have a great day!
Written by a customer while visiting wyze.com
Customer Rating
4
Improvement over v1 but still false motion events
on November 16, 2023
Posted by: Matt
from Geneva, IL
Verified Purchase:Yes
Upgraded from the v1. Love that it has MicroSD and it outlines the motion, but still can't get it to stop recording motion based on my bushes/trees and shadows of tree leaves. I've tried the detection zones, but it still seems to recognize motion in those areas and then if a car is in my neighbor's driveway, which it usually is, it will trigger as a vehicle alert. It will also say it's a vehicle even if the vehicle is in the excluded detection area, because as it's been explained to me, the AI doesn't respect the detection zones - just the motion detection. So even if a person is walking in the street in an excluded detection zone, the shadows on my porch trigger the motion and AI says, "There's a person here." On windy days, it's A LOT of false positives. I've dialed down the motion detection some, but it seems like a balancing act to still catch motion of rare events that I'd like to capture (like a troublesome skunk or raccoon going by my front door).
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Dawn Clark
from Round Rock, TX
Verified Purchase:Yes
I love it. I would give it 5 stars but I just cannot get it to work with the chime inside my house.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Customer Rating
4
Great device, but setup needs a little help
on November 17, 2023
Posted by: Nathan K.
from Westminster, MD
Verified Purchase:Yes
New Doorbell v2 is much better than the original. Higher quality video, cleaner and sharper appearance. Biggest issue I had was during installation. Instructions should include that if the chime does not ring, to try the alternate wiring method that support provided me. Also, firmware update should not prompt until after chime type is selected. This also caused quite a bit of confusion.
I would recommend this to a friend!
Written by a customer while visiting wyze.com
Posted by: Soby
from California
Verified Purchase:Yes
Nice Doorbell. Good clarity on videos. I like the sd card recording.
I would recommend this to a friend!
Written by a customer while visiting wyze.com